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Casa Arum

3.5 star property

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Photo gallery for Casa Arum

Rooftop terrace
Signature Room | Premium bedding, desk, free WiFi, bed sheets
Flat-screen TV
Deluxe Room | Premium bedding, desk, free WiFi, bed sheets
Honeymoon Room | Bathroom | Shower, slippers, towels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
101 Salida Real a Querétaro Zona Centro, San Miguel de Allende, GTO, 37700
  • Place, El Mirador Viewpoint
    ‪2 min walk‬
  • Place, Church of San Miguel Arcángel
    ‪10 min walk‬
  • Place, Allende Garden
    ‪10 min walk‬

Room options

View all photos for Signature Room

Signature Room | Premium bedding, desk, free WiFi, bed sheets

Signature Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, desk, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room

Junior Room | Premium bedding, desk, free WiFi, bed sheets

Junior Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room | Premium bedding, desk, free WiFi, bed sheets

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, desk, free WiFi, bed sheets

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Room

Honeymoon Room | Bathroom | Shower, slippers, towels

Honeymoon Room

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | Premium bedding, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Room

Comfort Room | Premium bedding, desk, free WiFi, bed sheets

Comfort Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

San Miguel de Allende

With a stay at Casa Arum in San Miguel de Allende, you'll be within a 15-minute drive of Church of San Miguel Arcángel and La Gruta Spa. .This hotel is 0.1 mi (0.1 km) from El Chorro Street and 0.1 mi (0.1 km) from El Mirador Viewpoint.

What's nearby

  • El Mirador Viewpoint - 2 min walk - 0.1 miles
  • Juarez Park - 5 min walk - 0.2 miles
  • Plaza de Toros San Miguel de Allende - 7 min walk - 0.4 miles
  • Church of San Miguel Arcángel - 10 min walk - 0.6 miles
  • Allende Garden - 10 min walk - 0.6 miles

Getting around

  • Queretaro Intl. Airport (QRO) - 70 min drive

Restaurants

  • ‪Los Milagros Terraza - ‬1 min walk
  • ‪Luna Rooftop - ‬12 min walk
  • ‪Terraza 48 - ‬9 min walk
  • ‪Restaurant 1826 - ‬16 min walk
  • ‪Hotel Matilda - ‬9 min walk

About this property

Casa Arum

Casa Arum offers 8 accommodations with slippers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Stay in one of 8 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and slippers. Conveniences include desks, and housekeeping is provided daily.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and a banquet hall.
A complimentary full breakfast is served daily from 9:00 AM to 11:00 AM.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary full breakfast is served each morning between 9:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 12 per night)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 9:00 AM to 11:00 AM
  • Couples/private dining

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Champagne service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 10:00 PM and 7:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (8:00 AM - 11:00 PM) and Friday - Saturday (6:00 AM - 5:30 AM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 15.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (up to 18 years old)
  • Nearby parking fee: USD 12 per night(656 ft away; open 24 hours)
  • Late check-in fee: USD 50 for check-in between 10:00 PM and 7:30 AM
  • Crib (infant bed) fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Casa Arum Hotel
Casa Arum San Miguel de Allende
Casa Arum Hotel San Miguel de Allende

Casa Arum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 70 reviews
Rating 8 - Good. 15 out of 70 reviews
Rating 6 - Okay. 5 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious, clean room. Delicious breakfast. Lovely staff all around. We would stay here again!
Stayed 3 nights in Nov 2025

10/10 Excellent

Carlyne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room clean but spotty internet
Stayed 2 nights in Oct 2025

10/10 Excellent

christina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying at this hotel. Jesus the front desk guy went above and beyond for us. Beds are so comfortable. Highly recommend.
Stayed 4 nights in Oct 2025

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The staff was very helpful, the room was comfortable and clean and the breakfasts were wonderful. However, the hotel listing on Hotels.com says that it has a restaurant and bar which they do not have. I wouldn’t have chosen this hotel had I known that. Very disappointing.
Stayed 5 nights in Oct 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities
The check-in process was smooth and welcoming. The front desk clerk stood out with exceptional hospitality, offering helpful suggestions for nearby vegan-friendly restaurants to accommodate my wife’s dietary preferences—a much-appreciated gesture. Our room was clean, tastefully renovated, and thoughtfully decorated, which made our stay quite comfortable. However, the complimentary breakfast left a lot to be desired. It’s served on the rooftop, which unfortunately felt neglected—the floors hadn’t been swept and everything looked dusty. The service during breakfast was poor, and the chilaquiles I ordered were overwhelmingly large and sadly inedible due to their taste. It’s disappointing that such a potentially charming rooftop experience fell short of basic cleanliness and quality standards.
Stayed 1 night in Aug 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just want to say I had a very lovely time; the staff and the place were excellent, very polite and very respectful. From the moment I arrived, I was greeted with warm smiles and genuine hospitality that made me feel right at home. The ambiance was inviting, with tasteful decor that added to the overall experience. Each meal was a delight, beautifully presented and bursting with flavor, showcasing the chef's talent. I truly appreciated the attention to detail, which made my visit memorable and enjoyable.
Stayed 1 night in Apr 2025

10/10 Excellent

marisol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Our check in was very easy and they let us check in earlier than check in time. It’s a very small quiet Hotel. The only thing that it did not have was a blow dryer and iron and ironing board. Also they do offer free breakfast but we were offered the same breakfast 2 days in a row. So we went elsewhere for breakfast out second day stay. But otherwise everything else checked out great.
Stayed 2 nights in Mar 2025

8/10 Good

LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities
The property and the room were very nice. The rooftop was incredible with breath taking views. The staff were super friendly and helpful. Great location, walkable to downtown and across the street from the hotel there was a public bus stop. Suggestions: the room was lacking a full sized body mirror. The bathroom was nice and big but was lacking storage. I would definitely stay there again
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan, Weslaco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it
Stayed 2 nights in Nov 2024

8/10 Good

Norma J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Min, Oshawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and warm.The hotel is clean and beautiful.We enjoy the days at there.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, friendly staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect! Walking distance to El Mirador! The hotel is very clean! Our room was amazingly beautiful! Very cozy!! I love the rooftop too! Plus the free breakfast! The staff— KARLA— is amazing!! She is very helpful! I don’t know how to speak spanish and when i had to change our bus schedule she didn’t hesitate to help me! She is very friendly too! Thank you so much for your help Karla!! I will surely stay to this hotel again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. Breakfast was great. Rooms were clean. Jesus at the front desk was very nice and very helpful definitely recommend this hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Raymundo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing!! The property is beautiful! My room was cozy , big and has a great spa like bathroom. The bathrobes are a plus. Jesus at the front fest was nice, courteous and helpful. Our rooftop breakfast was delicious and the cooks were willing to satisfy our hunger with their excellent cooking skills. I will definitely come back to this hidden gem.
Stayed 1 night in Jun 2024

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful. The view was stunning and the whole experience was wonderful. Jesus was an outstanding help throughout our stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Francis

Stayed 1 night in May 2024

8/10 Good

JUAN ENRIQUE, little elm

Stayed 1 night in May 2024

10/10 Excellent

Dorian

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Loved this hotel! Location was great, clean and food was homemade. Staff was amazing, caring and welcoming. Will recommend this place to my friends and family.
Stayed 3 nights in Dec 2023

6/10 Okay

elizabeth

Business traveler
The pictures and videos showed the rooms a lot bigger than they actually are. They did not provide clean sheets when they cleaned the room, they offered breakfast and we showed up and there was nothing.
Stayed 2 nights in Oct 2023

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I enjoyed our stay. We thought it was a cozy hotel. Perfect location to walk around and enjoy downtown.
Stayed 3 nights in Jan 2023

6/10 Okay

oscar

Traveled with family
Liked: Cleanliness

its ok but over price for what you get not worth

Stayed 2 nights in Jan 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The rooms are clean and chic.The staff were very helpful and friendly.
Stayed 3 nights in Jan 2023

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & helpful. Made it easier for us as they spoke English very well. Little noisy on street. Good value.
Stayed 5 nights in Oct 2022