If you’re expecting a warm and welcoming stay, look elsewhere. The staff here is shockingly unfriendly, and simply asking for basic items that were missing from our room felt like an inconvenience to them. The front desk particularly the Filipina staff member on duty was even yelling at another guest over the phone right in front of us. Completely unprofessional.
And whatever you do, do NOT use the sofa bed, especially if you have children. My child was injured by a broken wire sticking out of it enough to make her bleed. When I reported this, not a single manager was available. I was told to “just email” them. No concern, no apology, no sense of urgency about a child being hurt due to their negligence of fixing the broken wire.
This stay was beyond disappointing. I absolutely do not recommend this hotel to anyone who values safety, professionalism, or basic human decency.