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Hotel Helvérica

3.5 star property

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Photo gallery for Hotel Helvérica

Restaurant
Reception
Deluxe Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Deluxe Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Hallway

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Room service
  • Housekeeping

Explore the area

View in a map
Francisco I. Madero. No. 14, Col. Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪149 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 1 King Bed

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 247 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Double Room, Balcony

  • City view
  • 269 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony | Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Deluxe Room, Balcony

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

San Cristóbal de las Casas

With a stay at Hotel Helvérica, you'll be centrally located in San Cristóbal de las Casas, steps from Foro Cultural Kinoki and Church of San Nicolás. .This hotel is 0.3 mi (0.5 km) from San Cristóbal de las Casas Cathedral and 0.4 mi (0.6 km) from Café Museo Café.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.1 miles
  • Plaza 31 de Marzo - 2 min walk - 0.1 miles
  • Church of San Nicolás - 2 min walk - 0.1 miles
  • Mesoamerican Museum of Jade - 3 min walk - 0.2 miles
  • Café Museo Café - 3 min walk - 0.2 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪La Viña de Bacco - ‬2 min walk
  • ‪CASA CAFEÓLOGO - ‬2 min walk
  • ‪Tierra y Cielo - ‬1 min walk
  • ‪Teddy's Coffee Factory - ‬1 min walk
  • ‪El Tacoleto - ‬1 min walk

About this property

Hotel Helvérica

Hotel Helvérica offers 16 accommodations with safes and hair dryers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.
Stay in one of 16 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Beaux Arts hotel include concierge services and a vending machine.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Hotel Helvérica has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A restaurant

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Beaux Arts architecture
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Heating fee: MXN 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Air conditioning fee: MXN 200 per night
  • Heating fee: MXN 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Helvérica San Cristobal de las Casas
Hotel Helvérica
Helvérica San Cristobal de las Casas
Helvérica
Hotel Helverica San Cristobal De Las Casas, Mexico - Chiapas
Hotel Helvérica Hotel
Hotel Helvérica San Cristóbal de las Casas
Hotel Helvérica Hotel San Cristóbal de las Casas

Hotel Helvérica Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 158 reviews
Rating 8 - Good. 37 out of 158 reviews
Rating 6 - Okay. 21 out of 158 reviews
Rating 4 - Poor. 5 out of 158 reviews
Rating 2 - Terrible. 7 out of 158 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service
Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Stayed 6 nights in Mar 2023
Verified

6/10 Okay

Tony

a media cuadra del centro
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy hermoso tienes sus detalles hermosos
Stayed 1 night in May 2025
Verified

6/10 Okay

Marco Aurelio

Liked: Cleanliness
Disliked: Amenities
Las camas y almohadas son muy incomodas, la habitacion que me toco es sofocante se siete uno encerrado , no hay botes de agua de cortecia, solo te dejan un papel higiénico , el restauranten tiene musica en vivo y se escucha hasta los cuartos aparte de que es un restaurante de pizzas que el humo que genera el cocimiento se extiende en todo el restaurante ...y para rematar solicite me extendieran un poco de tiempo mas para realizar mi check out y me lo negaron comentando que tenia reservas y el hotel estaba vacio, muy vacio toda la ciudad estaba con poco turismo por ser temporada baja creo que debieron ser accesesibles en ese aspecto....solo regresaría pq admiten mascotas.
Stayed 1 night in May 2025
Verified

10/10 Excellent

DAGOBERTO RODRIGUEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen acceso, acepta mascotas y amplio estacionamiento. Cerca de la zona principal
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Osmar

Liked: Cleanliness, staff & service, property conditions & facilities
Muchísima bulla en el hotel, se escucha todo
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Buena opción para visitar el centro de la.ciudad, muy cerca de todo el centro.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Caro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito, la cama estaba SUPER comoda, muy bien ubicado. todo super bien! en definitiva regresaremos :)
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Silvia

Las instalaciones bien en general. El baño no me gusto. La regadera muy pequeña y tarda mucho en llegar el agua caliente, por lo que se despeedicia mucha agua... Buena ubicacion...
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Un pequeño detalle que se resuelve fácil

me he hospedado mas de 5 veces en esta hotel, inclusive la misma habitación en 2 ocasiones y mi experiencia es muy agradable, excepto en esta ocasión, ya que tenia una falla eléctrica en la habitación por el interruptor de tarjetas (sugiero eliminarlas, no son muy fiables), pues, al usar la secadora o plancha se interrumpía el servicio eléctrico, también solicite agua para beber por la noche y me dijeron que no tenían en ese momento. Eso no frustro ni un poco mi viaje. Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Juan manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien atendidos
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Ana Silveria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico, buena atención del personal. El estacionamiento está un poco retirado del hotel.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy comodo y super limpio
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, habitaciones amplias, cómodas y limpias :)
Stayed 1 night in Sep 2022
Verified

6/10 Okay

ana

Liked: Cleanliness
Disliked: Amenities
Personal poco amable, el último día no tuvieron agua caliente 2 de 5 habitaciones que reservamos, el hotel no nos avisó, se limitaron a decir que no había y ya, no tener agua caliente en un clima tan frío es imperdonable.
Stayed 3 nights in Mar 2022
Verified

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Staff & service, amenities
Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Marjorie

Liked: Cleanliness, property conditions & facilities, room comfort

Could have been a great stay...

We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.
Stayed 3 nights in Jan 2022
Verified

4/10 Poor

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

Cold hotel with no room heating in winter months.

First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Stayed 3 nights in Dec 2021
Verified

2/10 Terrible

Martín Alfonso

Disliked: Staff & service
Me están haciendo cargos adicionales a la reservacion
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

Jonathan

Disliked: Staff & service, property conditions & facilities
nunca me proporcionaron agua caliente, y el agua estaba helada, pesima iluminacion en el pasillo general
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Cristobal de las casas

The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

GERARDO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel y super ubicado en el centro

Excelente Hotel super bien ubicado, limpio y con diseño interesante. El servicio de desayuno en la terraza con su personal amable muy bueno, al igual q el restaurante asiarico en planta baja para la comida y cena.
Stayed 3 nights in Nov 2021