The start of our stay was a disaster. I called to tell them we could be late for our arrival and they assured me it would be ok, they would check me in, and I just needed to come to the desk when we arrived to get my keys. When we arrived they had cancelled our reservation, and we couldn't book a new one without paying, since I had booked thru hotels.com. The girl working the front was nice and doing what she could. But whoever was working on 3/26 at 1:03pm when I called needs be spoken to about lying to customers and making our trip stressful and $400 more expensive. Hotel rooms needs some serious updates. No outlets near the beds, burnt out lightbulbs, flashing lights, terrible lighting, sticky towels... we wont be back.