2/10 Terrible
Hannah
Traveled with family and small children
Sep 12, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up to the property and once we checked in and were going to put our luggage in our room we noticed a guy hanging around the side door that made us feel uncomfortable but shrugged it off put the luggage in our room and we’re going to leave only to find the same guy standing outside staring at me and my family. We were in the car and drove off but both me and my husband didn’t feel safe staying after talking to each other about the experience and we have little girls to watch out for. we made our way back to the hotel to gather our things but the guy that was there was nowhere in sight and so we got out but then noticed the side door that’s supposed to need a room key to enter just would open without one and me and my husband looked at each other and made our way to our room for our stuff. We got everything and as we were leaving we saw a bug on the door. It was a German cockroach (only found that out later after taking a picture and hurrying everyone to the car) we told the front desk that we would like a refund and we were leaving. They said their manager wasn’t in until 2 days later but at that point we just needed to get out of there. 2 days later and we found out the manager wasn’t giving us a full refund even after my husband talked on the phone to the him about the situation and was very defensive. Thank God expedia came through for us and put an end to this nightmare. Booking this hotel was a mistake I won’t make again
Hannah
Stayed 3 nights in Sep 2025