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The Tunbridge Wells Hotel

Property class: 3.5

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Photo gallery for The Tunbridge Wells Hotel

The Tunbridge Wells Hotel with outdoor seating and a well-lit facade.
A white building with multiple windows and a sign reading "The Tunbridge Wells Hotel".
A room with a large bathtub, a bed with a pink blanket, and a small wooden stool.
A dining table set with glasses, cutlery, and a candle, with a red curtain and a black upholstered bench in the background.
A cobblestone street with historic buildings, a tree-lined walkway, and a public bench.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Room service

Explore the area

View in a map
58 The Pantiles, Royal Tunbridge Wells, England, TN2 5TD
  • Place, Pantiles
    ‪1 min walk‬
  • Place, Spa Valley Railway
    ‪6 min walk‬
  • Place, Assembly Hall Theater
    ‪12 min walk‬
  • Airport, London (LGW-Gatwick)
    ‪52 min drive‬

Room options

View all photos for Single Room

A bed with a white pillow and a colorful patchwork quilt.

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 69 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite

A room with a bed, a red velvet chair, a nightstand with a lamp, and a window with a view of buildings.

Suite

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

A wooden bed with a headboard, a purple pillow, and a green nightstand with a lamp.

Family Room

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room

A bedroom with two beds, a window with a view, and a framed picture on the wall.

Superior Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

A bedroom with a wooden bed, a nightstand, a lamp, and a large abstract painting on the wall.

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room

A neatly made bed with white linens and a teal throw blanket, a wooden headboard, and a bedside table with a lamp.

Double Room

8.2 out of 10
Very good
(12 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

A bedroom with a bed, a television, a window with a curtain, a painting on the wall, and a radiator.

Economy Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 111 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

A reception area with a wooden ceiling, a brick wall, and a reception desk.
Mercure Tunbridge Wells Hotel
Royal Tunbridge Wells
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.9 out of 5, Good, 1,001 reviews
$75 nightly
The price is $90
Nov 8 - Nov 9
Total with taxes and fees
Mercure Tunbridge Wells Hotel

About the neighborhood

Royal Tunbridge Wells

With a stay at The Tunbridge Wells Hotel in Royal Tunbridge Wells, you'll be a 1-minute walk from Pantiles and 5 minutes by foot from Spa Valley Railway. .This hotel is 19.5 mi (31.4 km) from Surrey Hills and 0.6 mi (1 km) from Calverley Grounds.

What's nearby

  • Pantiles - 1 min walk - 0.0 miles
  • Spa Valley Railway - 6 min walk - 0.4 miles
  • Calverley Grounds - 9 min walk - 0.5 miles
  • Assembly Hall Theater - 12 min walk - 0.7 miles
  • Tunbridge Wells Museum and Art Gallery - 12 min walk - 0.7 miles

Getting around

  • Tunbridge Wells West Station - 6 min walk
  • Gatwick Airport (LGW) - 38 min drive

Restaurants

  • ‪The Ragged Trousers - ‬1 min walk
  • ‪The Sussex Arms - ‬2 min walk
  • ‪Mad Dog Brewery Tap - ‬1 min walk
  • ‪Grove Tavern - ‬6 min walk
  • ‪Momentum - ‬9 min walk

About this property

The Tunbridge Wells Hotel

The Tunbridge Wells Hotel offers 20 accommodations with espresso makers and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 20 guestrooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and portable fans, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon.
Enjoy a meal at The Eating House, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Self parking (subject to charges) is available onsite.
The Eating House - This restaurant specializes in British cuisine. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 10 per day)
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Eating House

Conveniences

  • 24-hour front desk
  • Hair salon

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from September 17 2026 to September 16 2028 (dates subject to change).
The property is closed between September 13 and September 13.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day
Cribs (infant beds) are available for GBP 10.0 per night

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Self parking fee: GBP 10 per day
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Tunbridge Wells Hotel
The Tunbridge Wells Hotel Royal Kent
The Pantiles Hotel
The Tunbridge Wells Ho

The Tunbridge Wells Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 144 out of 307 reviews
Rating 8 - Good. 100 out of 307 reviews
Rating 6 - Okay. 37 out of 307 reviews
Rating 4 - Poor. 20 out of 307 reviews
Rating 2 - Terrible. 6 out of 307 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Victorian hotel! Food was great and staff very friendly.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room and was pleased to be able to check in an hour earlier as we needed to be at a wedding
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had issues with our room initially because there was a horrible smell. They investigated and could not immediately resolve it so upgraded our room without us even knowing! The staff were really lovely and approachable. Great stay.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and helpful staff. The bed was excellent 👌. While parking is off site easy to access and payment arranged thru the hotel at £10 per 24hrs
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and room was comfy and clean
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very friendly staff and a very nice hotel. I’d stay here again.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the water in the bathroom sink not only seemed to also fill with a previous guests hair shavings. The bed was propped up on blocks and the pillows rather unsavoury under the cases. The staff were very engaging and helpful but the hotel is more than needing some love and attention.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice comfy room, had to pay for breakfast but it was very nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for the event i was attending. Close to local shops, pubs & cafes. The hotel staff were polite, very warm, welcoming, accommodating & friendly - a totally lovely experience. Would highly recommend to family & friends. The hotel can only accommodate able body individuals..... no wheelchair access and no facilities Re: lifts The stairs are narrow in places
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute gem of a hotel, super friendly staff, beautifully furnished, comfortable beds, excellent food. We had a lovely overnight stay and appreciated the closeness to parking and the lovely Pantiles area.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel, beautiful rooms and very helpful staff!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a wonderful stay! Beautiful hotel - room was excellent, staff were incredibly friendly and my room was excellent. Will absolutely stay here again when I’m in Tunbridge Wells!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very friendly staff, will return
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hotel is lovely. Staff are really friendly and helpful. Bed was very comfy. Only negative is the bedding was stained and so was one of the towels.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Parking great short stroll to hotel I minute Staff polite and friendly. Room disappointing as very dark. Bathroom tiny and felt claustrophobic. No views just scruffy iron staircase outside. Ceiling needs looking at. Cracks with flaky paint work. Room needs money spent on it to brighten it up and modernise it. It is perfectly positioned to enjoy the Pantiles and get around RTW. Main area bar and outside area perfect We had great time
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location - and staff excellent.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Not one to moan normally but…… Had the suite room Room was not cleaned when we arrived. When back to the room later on and only the bed had been made. Dirty cups and rubbish on the floor. Complained and just got a sorry. Would not stay again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, as always 💕
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in ideal location staff were excellent.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in an excellent location. The staff make the hotel , their customer service is brilliant.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect weekend away

Fantastic location , amazing breakfast and the staff made the stay a great experience.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay with friendly staff in a great location. Had a really good nights sleep on comfy bed.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Staff & service
The room needed a few updates . The beds were comfortable
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay great food breakfast and dinner- great Sunday lunch best we’ve had for a while..
Stayed 1 night in Aug 2025