What a disappointment. If you’re expecting what you see in the photos advertised…don’t.
Arrived and the first room we were allocated was grim.
- The toilet didn’t flush
- The toilet was dirty, the kind of dirty where it doesn’t look like it’s been cleaned properly for some time and simple deep clean would have done the job
- Sink also covered in old grime, again easily sorted with a deep clean
- Carpet that was snagged and dirty
- Bed - one of its legs looked to be holding on for dear life
- No loo roll
- Cobwebs
- Grubby old yellowing shower curtain
- General stains and splashes on wall
- No shower gel etc just one small bar or soap to share
- Complimentary tray (tea, coffee, water etc) nothing like the photo.
Asked for a change of room due to none flushing toilet and the customer service was terrible. General body language and the tone of the conversation made us feel very uncomfortable and like we were very much an inconvenience.
Second room marginally better, but still no loo roll, stains on walls, poor quality mattress and dirty toilet again.
We were meant to be staying two nights but only did one and booked ourself into another local hotel at our cost. We just didn’t feel comfortable, particularly safe or welcome.
Says it has a restaurant, it doesn’t and the whole place was just tired and feels like it’s on its way out. When I used the toilet in the main reception, AGAIN no toilet roll.