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Hilton Garden Inn Richmond Innsbrook

Property class: 3

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Lobby
Reception
Lobby
Exterior
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning
$104
$89 nightly
$104 total
Total with taxes and fees
May 3 - May 4

Explore the area

View in a map
4050 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪5 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Place, Virginia Hospital & Health
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪37 min drive‬

Room options

View all photos for King

Flat-screen TV, pay movies

King

8.8 out of 10
Excellent
(74 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

8.0 out of 10
Very good
(18 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(15 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay movies

Room, 2 Queen Beds, Hearing Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

8.0 out of 10
Very good
(4 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay movies

Room, 1 King Bed, Hearing Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior King Suite With Sofabed

  • Sleeps 4

King Room

  • Sleeps 3

King Room With Bathtub-Mobility/Hearing Accessible

  • Sleeps 2

King Room - Hearing Accessible

  • Sleeps 3

2 Queen Beds Room

  • Sleeps 4

Mobility/hearing Access King Junior Suite with Tub

  • Sleeps 3

Mobility/hearing Access King Junior Suite with 3x3 Shower

  • Sleeps 3

Mobility/hearing Access King Room with 3x3 Shower

  • Sleeps 3

Hearing Accessible Two Queen Room

  • Sleeps 4

Similar properties

Bar (on property)
Hyatt Place Richmond/Innsbrook
Glen Allen
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, 1,003 reviews
$101 nightly
The price is $117
May 3 - May 4
Total with taxes and fees
Hyatt Place Richmond/Innsbrook

About the neighborhood

Glen Allen

When you stay at Hilton Garden Inn Richmond Innsbrook in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 12 mi (19.3 km) from Virginia Commonwealth University and 12.6 mi (20.3 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 5 min drive - 2.4 miles
  • Elk's Lodge - 6 min drive - 1.9 miles
  • Virginia Hospital & Health - 7 min drive - 3.9 miles
  • Sheltering Arms Institute - 9 min drive - 6.0 miles
  • Henrico Doctors' Hospital - 9 min drive - 5.3 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬11 min walk
  • ‪Panera Bread - ‬10 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Capital Ale House - ‬1 min walk
  • ‪The Beach House - ‬5 min walk

About this property

Hilton Garden Inn Richmond Innsbrook

Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 155 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a ballroom.
Satisfy your appetite for dinner at Great American Grill, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 2080 square feet (193 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 7 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 496 out of 1001 reviews
Rating 8 - Good. 225 out of 1001 reviews
Rating 6 - Okay. 120 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 77 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Laura

Traveled with partner
Disliked: Cleanliness, amenities
Bathroom was dirty. The only reason i booked this hotel was for hot tub after driving 7 hrs and being in my 60's with bad hips and arthritis I really needed a hot tub. Unfortunately it was not up and running and pool was cold. Should say that on website. Was really pissed and disappointed and left in pain.
Stayed 1 night in Jan 2026

10/10 Excellent

Alex

Stayed 1 night in Jan 2026

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, good service. It was a bit far from the convention center. That is my only complaint.
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyrhing was gate
Stayed 2 nights in Jan 2026

4/10 Poor

Jennifer

Stayed 2 nights in Jan 2026

4/10 Poor

Jennifer

Traveled with family
Disliked: Property conditions & facilities
One elevator was broken, didn’t even tell you at check in. The hot tub had wires exposed, there were signs that said it was broken, but when we got there it was working. So we assumed it was fixed. It was not, even had an employee walk in and brings towels and didn’t say anything. Our refrigerator was broken. Beds were comfy though
Stayed 2 nights in Jan 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room everything was comfortable and clean staff was nice ☺️
Stayed 2 nights in Jan 2026

10/10 Excellent

Sherry

Stayed 1 night in Jan 2026

10/10 Excellent

phil

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean. Desk was missing lamp and desk chair was sinking down. they replaced the chair and lamp within 20 minutes.
Stayed 1 night in Jan 2026

10/10 Excellent

David White

Stayed 1 night in Jan 2026

10/10 Excellent

Taevon

Stayed 1 night in Jan 2026

6/10 Okay

Locke

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room did not feel totally clean. There were no coffee cups and the toilet tissue roll in the bath was empty. None of the three treadmills in the fitness center worked. They all had error codes. When I inquired, I was told that they are leased from a third party provider who would have to be contacted the next day. The staff was nice and friendly, it was not their fault. This facility needs an update!
Stayed 1 night in Jan 2026

10/10 Excellent

Glenna

Stayed 2 nights in Jan 2026

8/10 Good

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Location and pool
Stayed 1 night in Nov 2025

10/10 Excellent

Maria C

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I did not use the bar or hot tub.
Stayed 1 night in Jan 2026

2/10 Terrible

Kelly

Traveled with family
Disliked: Staff & service, amenities
They charged me more than what I was suppose to pay
Stayed 1 night in Jan 2026

8/10 Good

Brooke

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Sink cracked & had to request hangers, as only 1 was in the closet. But the staff is kind & quickly brought us a handful more.
Stayed 2 nights in Jan 2026

8/10 Good

Chanda

Stayed 1 night in Jan 2026

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Karen

Stayed 1 night in Dec 2025

10/10 Excellent

Shiloh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and tub. Concierge was friendly. Continental breakfast was not included in stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Megan

Stayed 1 night in Dec 2025

10/10 Excellent

Chintan

Stayed 2 nights in Dec 2025

6/10 Okay

Karen

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
I chose this hotel due to the hot tub and bar. Hot tub was shut down for maintenance and the bar & grill was closed for the holidays. Also pre- charged for “ incidentals”. I did receive my money back. However they should let people know there’s a $50 charge on a card Not used for booking room. And there’s a parking fee. All that said, it was clean and staff friendly was nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Ciera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I enjoyed our stay there.
Stayed 1 night in Dec 2025