When you stay at Krystal Grand Nuevo Vallarta – All Inclusive in Nuevo Nayarit, you'll be on the beach, a 1-minute drive from Bay of Banderas and 7 minutes from Nuevo Vallarta Beach. .This all-inclusive property is 11.8 mi (18.9 km) from Cruise Ship Terminal and 14.6 mi (23.6 km) from Malecon.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with free minibar items and laptop-compatible safes. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Make yourself at home in one of the 480 air-conditioned rooms featuring MP3 docking stations and LED televisions. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and free minibar items, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and 8 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues
Property amenities
Internet
Available in all rooms: Internet access
Available in some public areas: Free WiFi
Parking and transportation
Free covered self parking on site
Food and drink
Free buffet breakfast available daily 7:00 AM to 11:30 AM
4 restaurants
5 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Snack bar/deli
Restaurants on site
Ayami
Hacienda El Mortero
Restaurante "O"
The Grill
Things to do
18-hole adjacent golf course
3 outdoor pools
Arcade/game room
Archery
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Gym
Playground
Yoga classes
Family friendly
3 outdoor pools
Arcade/game room
Children's pool
Free children's club
High chair
In-room babysitting (surcharge)
Laundry facilities
Playground
Snack bar/deli
Conveniences
24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services
Business services
8 meeting rooms
Conference center
Outdoors
Beach umbrellas
Garden
On the bay
On the beach
Pool loungers
Pool umbrellas
Terrace
Full-service spa
6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Sauna
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (35 inch wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
More
Banquet hall
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
50-inch LED TV with cable channels
MP3 dock
Food and drink
24-hour room service
Free stocked minibar
Tea bags/instant coffee
More
Air conditioning
Iron/ironing board
Laptop-compatible safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are not allowed in the infinity pool.
We should mention
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
Property is also known as
Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We had pool off our room and we didn't venture into main pool. Sunbeds situated inside the main pool. People eating in the pool. Filthy dirty. We had problems with rubbish being thrown into our pool from bar above. Spoke to manager three times. Made no difference. Only good thing was the staff. They were great andto think they earn a pittance. Won't go there again ... ever!!
Roxana Cynthia
Stayed 11 nights in Nov 2025
10/10 Excellent
Hector
Traveled with family and small children, Traveled with family
Nov 20, 2025
Liked: Amenities
Great Concierge service. Brianda was super professional and helpful.
Hector
Stayed 2 nights in Nov 2025
8/10 Good
Juliette David
Traveled with family
Nov 20, 2025
Liked: Cleanliness, staff & service
You couldn't get a seat because hotel allowed people to put hats, books and towels to save seating when most of the time they weren't there till late afternoon. We went down at 7A.M. and almost every chair was taken. Need rules.
After reading some of the reviews, I was a bit worried about my stay. However, I can say I was very pleased. The staff were friendly, the grounds were clean. The rooms were attended to daily and restocked. There was not a large selection of places to eat, but you were not going hungry. People will always find a reason to write a negative review. Would there be more selection at a Riu?? Of course, but it is high we quality food? No. Of your expecting 5 star food all inclusives may not be your thing. What we saved staying here made it possible to do and see more than we ever have. Thank you for a great time. If we make it back to puerto vallarta we would stay again
First room they put us in was a view of an alley and the next resort's a/c system. Room was VERY moldy smelling. Smell was awful.Ground floor, small window with no screen. Smallest bathroom you ever saw. Told us it was "resort view". It was worse than a Motel 6. Totally unusable. The next day they moved us into a new room no smell. Normal size room. Very satisfied with that one.
.
The hotel had lots to offer. The kids pool was a hit with our grandkids. The buffet was excellent. The staff was amazing, friendly and helpful. The restaurants were great as well. The rooms were fine and comfortable. We would recommend this hotel.
Good resort, the elevator sucks ass, ala cartes are solid
Buffet solid, drinks are fire, coffee is fire
Mango Margie’s are fire
Swim up bar is fire
Need better music and nightlife
Staff was amazing! Very friendly always saying hi or good morning every time we saw them. The room was very clean. If I can mention two things that would make our next trip better is the beds are a little to hard for my liking and the room had a little bit smell of mold