4/10 Poor
Tongsun
Traveled with family
Jan 26, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel in Puerto Vallarta with my wife and my parents-in-law for a family vacation. While we truly appreciated the kindness and friendliness of the staff, we were unfortunately disappointed with several aspects of the hotel’s maintenance and basic services, especially considering its 4-star rating.
First, the bathroom was located right next to the bed, and there was a persistent unpleasant odor, possibly from a plumbing or water backflow issue. The smell was strong enough to disturb our sleep throughout our stay. This is not something we expected from a hotel of this category.
Second, we were informed that room cleaning service would be provided daily unless we hang the “do not disturb” tessel on the doorknob. On our second day, my parents did not hang the tessel, expecting the room to be cleaned while we were out for sightseeing. However, when we returned, the room had not been serviced at all—no cleaning, no fresh towels, and no bed made. This was surprising and disappointing, as daily housekeeping is a very basic expectation.
Third, there was no electric kettle, coffee, or tea provided in the room. Guests are instead asked to use a shared guest kitchen, where a communal electric kettle is available. Unfortunately, the kettle did not appear to be cleaned regularly, and there was leftover water inside. No coffee or tea bags were provided either. These are small but important amenities that many guests expect at a 4-star hotel.
Fourth, the curtains in our room
Tongsun
Stayed 4 nights in Jan 2026
