The staff at Canto Del Sol are very friendly, helpful, & are genuinely happy to work there. The staff at the buffet area, the cevicheria, pool area, entertainment, & housekeeping. We never encountered someone who was not happy.
Various pools- the main pool has the kiddie & main pool, pool activities, music, direct access to the buffet, & snack area. Very attentive staff making sure our drinks were always full. Tip- take a travel mug as their cups are not allowed in or around the pool areas. I appreciate that this was enforced by the 2-3 security men that are making sure everyone is safe.
The other pool is across the hotel, you take a short bridge where you find the cevicheria (that is amazing) & a relaxed & calm environment with low music.
The only cons are the facilities, the pools have several missing tiles, & the room we stayed in (super saver) had