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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sundeck
Poolside bar
View from property
Lobby sitting area
Indoor wedding

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
$437
$359 nightly
$437 total
Total with taxes and fees
Feb 3 - Feb 4

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪8 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Romance Suite

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout drapes

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • Garden view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe

9.2 out of 10
Wonderful
(127 reviews)
  • Garden view
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout drapes

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • Ocean view
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About the neighborhood

Playa del Carmen

With a stay at Ocean Maya Royale - Adults Only - All Inclusive in Playa del Carmen (Riviera Maya), you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. .This all-inclusive property is 5.3 mi (8.5 km) from Maroma Beach and 7.9 mi (12.8 km) from Playa del Carmen Main Beach.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min drive - 1.8 miles
  • Gran Coyote Golf - 8 min drive - 4.0 miles
  • Tres Rios Ecopark - 9 min drive - 2.2 miles
  • 28 de Julio Square - 11 min drive - 5.5 miles
  • Playa Xcalacoco - 12 min drive - 4.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

Restaurants

  • ‪Festival - ‬7 min drive
  • ‪Black & White - ‬7 min drive
  • ‪El Charro - ‬2 min walk
  • ‪Jaal-Ha - ‬8 min drive
  • ‪La Hacienda - ‬3 min walk

About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 4 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1705 out of 2768 reviews
Rating 8 - Good. 626 out of 2768 reviews
Rating 6 - Okay. 258 out of 2768 reviews
Rating 4 - Poor. 88 out of 2768 reviews
Rating 2 - Terrible. 91 out of 2768 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, quite anf the food was okay. Dont eat at the hibachi grill it was horrible. I give a 8 out of 10
Stayed 4 nights in Oct 2025

4/10 Poor

Hector

A lot of things went wrong, I got a spa and was charged $135 dollars for it and then the we had ni
Stayed 10 nights in Oct 2025

8/10 Good

Donald W

Stayed 9 nights in Oct 2025

8/10 Good

Amir

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 5 nights in Oct 2025

2/10 Terrible

Jorge

Stayed 4 nights in Oct 2025

8/10 Good

Leticia

Stayed 4 nights in Jul 2025

10/10 Excellent

Leanne, Calgary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was immaculate! The staff throughout the reaoet were all helpful and pleasant. Kendall always makes my day! Will be back!
Stayed 5 nights in Oct 2025

10/10 Excellent

Trevor Major

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
Stayed 8 nights in Oct 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Oct 2025

10/10 Excellent

Kazi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very accommodating! Easy to book excursions through hotel + transportation!
Stayed 5 nights in Aug 2025

10/10 Excellent

Mikhale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this resort. We will definitely be back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Danielle

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all so friendly and fun. We had such a gray time. Would definitely recommend this resort!
Stayed 6 nights in Oct 2025

8/10 Good

Phyllis

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and staff were friendly. Need more food variety
Stayed 5 nights in Jul 2025

10/10 Excellent

Nancy

Stayed 1 night in Oct 2025

10/10 Excellent

Tammy Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
Stayed 11 nights in Oct 2025

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was calm and peaceful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue espectacular
Stayed 4 nights in Oct 2025

10/10 Excellent

SEAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
Self serve cocktail station at the buffet
Main lobby
Main lobby bar and gift shop
Market Square
Stayed 7 nights in Oct 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and fun. Food and options were plentiful. The app to reserve dinner and check out daily activities was easy to use. The pool and beach were beautiful. There was a good combination of entertainment and relaxation. We had an 80 minute couples massage at the spa that was absolutely amazing. Because of that, we went back for a second one but that one was just ok. It was difficult to get a chair at the pool. We went out as early as 8am to try and get a seat by the activities pool and all the chairs were already “reserved” yet there was hardly anyone at the pool. Hot water was a hit or miss in the shower. Overall, we had a great time celebrating our 10 year wedding anniversary in Mexico.
Stayed 7 nights in Oct 2025

6/10 Okay

Angela Patricia

Liked: Cleanliness, property conditions & facilities
We wnt in
Stayed 6 nights in Oct 2025

10/10 Excellent

Jay

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Maya is an absolutely beautiful resort. Every detail was excellent, from the staff, the food, and the entertainment, they had everything we were looking for. The rooms and grounds were so well maintained, the bars were efficient and incredibly well staffed (shout out el Tigre), and the food was amazing in every single restaurant! Overall this is one of the best resorts I’ve ever visited and you can get there on a budget. Only thing I wish was that we had more time there! 10/10 stay!
Stayed 4 nights in Oct 2025

6/10 Okay

Patricia

Traveled with group, Traveled with family
Liked: Cleanliness
Room was clean and well stocked when asked them to. Very disappointed in food choices not enough restaurants. Asked for close room was not given a very close room due to my problems with walking. The worst part are the bug bites I have all over both my legs they are very big and itchy could not even sit on our patio for longer than ten minutes. This was my 4th or 5th ocean stay and I guess I just expected more. I will say this the staff at this resort were all very friendly and helpful, very kind to all of us.
Stayed 6 nights in Oct 2025

10/10 Excellent

Jared P.

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours.
Stayed 6 nights in Oct 2025

10/10 Excellent

Melanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch staff!!! Kenddell goes above and beyond for entertainment and watch how he remembers names like CRAZY! Clean resort. Never felt insanely crowded! Fantastic trip. Ready to go back!
Stayed 4 nights in Oct 2025