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Maya del Carmen

3.0 star property

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Photo gallery for Maya del Carmen

Reception
Point of interest
View from property
Point of interest
In-room safe, individually decorated, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Laundry

Explore the area

View in a map
Avenida 10 Esq. Calle 40, Playa del Carmen, ROO, 77720
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Amaite

Amaite | In-room safe, individually decorated, blackout drapes

Amaite

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hatsa-Ha

In-room safe, individually decorated, blackout drapes

Hatsa-Ha

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Habuc

In-room safe, individually decorated, blackout drapes

Habuc

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 614 sq ft
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

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  • Parking included
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Jul 2 - Jul 3
Total with taxes and fees
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About the neighborhood

Playa del Carmen

Located in Playa del Carmen (Downtown Playa del Carmen), Maya del Carmen is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. .This hotel is 0.3 mi (0.5 km) from Mamitas Beach and 1.6 mi (2.6 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Quinta Alegría Shopping Mall - 10 min walk - 0.6 miles
  • Central Square - 16 min walk - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪De Local - ‬2 min walk

About this property

Maya del Carmen

Maya del Carmen offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Rooms open to balconies. These individually decorated accommodations have separate dining areas. Televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 30 individually decorated guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms with showers are provided.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a picnic area.
At Maya del Carmen, enjoy a satisfying meal at the restaurant.
Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Maya del Carmen has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 3.39 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 70 per vehicle
  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9 AM to 9 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carmen Maya
Hotel Maya del Carmen
Maya Carmen
Maya del Carmen
Hotel Maya Carmen Playa del Carmen
Hotel Maya Carmen
Hotel Maya del Carmen Hotel
Hotel Maya del Carmen Playa del Carmen
Hotel Maya del Carmen Hotel Playa del Carmen

Maya del Carmen Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 265 reviews
Rating 8 - Good. 92 out of 265 reviews
Rating 6 - Okay. 59 out of 265 reviews
Rating 4 - Poor. 26 out of 265 reviews
Rating 2 - Terrible. 24 out of 265 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome from the amazing friendly staff to also being so close walking distance to 5th avenue festivities and as well as to the beach. Place was amazing! Tons of restaurants and bars everything is walking distance including a massive grocery store that has literally everything and well priced. Definitely will return. Oscar you da man!
Stayed 9 nights in Jun 2022
Verified

6/10 Okay

Vickiana

Disliked: Property conditions & facilities
The property was located just a few steps from all shopping and dining so that was great. The property on the other hand needs some repairs, for example the paint was chipping in the bathroom, the drain cover in the shower wasn’t screwed in and that’s just to name a few. But you get what you pay for so you just want a place to lay your head at during your trip this place is good for you since it’s far from luxury.
Stayed 5 nights in Apr 2022
Verified

8/10 Good

Noel

Liked: Cleanliness, staff & service
Very nice front desk staff. Largfe parking lot is secure and attached to the property. One block to the action on 5th Ave. Quality about what you would expect for a place that offers very inexpensive options. Large room and terrace.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely Mayan hotel close to everything

Loved our stay with the location, staff and amenities. Jungle setting with pool was comfortable and lounge chair area to read and relax good. Noisy fridge was difficult to deal with when sleeping at night.
Street great to enjoy cycling
Stayed 23 nights in Feb 2022
Verified

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good size bed, air conditioning, no internet in the room, pool small and not clean. Vey old building.
Stayed 3 nights in Feb 2022
Verified

2/10 Terrible

Harley

Disliked: Cleanliness, staff & service, property conditions & facilities
Ojalá fumiguen las habitaciones. Está lleno de moscos
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Leski

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

J.Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente lugar muy tranquilo
Stayed 4 nights in Jan 2022
Verified

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo lugar

Horrible! No lo recomiendo Pésima atención, no tenían servicio de pago con tarjeta en ningún día, había cucarachas, el sanitario no servía nos tocaba ir a otro baño en restaurante, nunca vayan!
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Mayra J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado!

El hotel es sencillo pero muy bonito, las habitaciones son muy amplias, le hace falta un poco de mantenimiento por los pasillos pero en general todo muy bien
Stayed 5 nights in Dec 2021
Verified

10/10 Excellent

LILIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Tatiane

Liked: Cleanliness, staff & service
Sem água quente é cobertor. Ótimo atendimento do Dani.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

LENIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención. Solo la caja fuerte deben de cambiarla porque se habré con cualquier llave. cambiar las luces del comedor. Y oner jabonera en las duchas ya que no hay donde asentar el jabón. Todo lo demás está súper bueno el hotel. Relación calidad precio y macnifica ubicación. Definitivo será nuestra primera opción para viajar a ese destino.
Stayed 4 nights in Oct 2021
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
El estacionamiento del hotel es insuficiente para el numero de cuartos. La segunda cama estaba fatal y el aire acondicionado daba de lleno en la cama principal. El encargado al llegar contestaba como si estuviera de malas. No fue agradable en general.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Edgar Aarón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Excelente sus instalaciones, alberca limpia, habitaciones grandes
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lindo hotel. Pero muy viejo. Los cuartos se ven descuidados así como las escaleras quw dan acceso los mismos. Buena ubicación!
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En terminos generales estuvo bien la estadia, el lugar es tranquilo para disfrutar tranquilo
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
No me gusto abrir la puerta del porton para estacionar el coche
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento muy bien La habitación amplia, buena ubicación
Stayed 3 nights in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

super placentero

fue muy placentera , la atencio del recepcionista david fue excelente siempre muy atento, super recomendado.
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones viejas y en mal estado, las almohadas y las sábanas huelen a humedad en exceso y están sucias, las instalaciones están en malas condiciones incluso 1 noche me quede sin agua. Y el personal simplemente no resuelve nada.
Stayed 2 nights in Feb 2021
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

A little pricy

Pros: location, pool area, feeling of seclusion inside property, quiet at night, excellent service at desk. Cons: hard bed, rooms could be updated Would start again
Stayed 2 nights in Feb 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice spot

Stayed for a few days in February and would stay again. Place is older, but the courtyard/pool area is great. Right in town, but feels secluded. Great service by the man who checked me in.
Stayed 1 night in Feb 2021
Verified

6/10 Okay

ERIKA

Disliked: Cleanliness, property conditions & facilities, room comfort

que pena que haya decaído el lugar

la habitación le faltaba mantenimiento, lo reportamos e hicieron caso omiso, anteriormente me había hospedado aquí mismo y el servicio y habitaciones estaban en mejor estado
Stayed 2 nights in Feb 2021