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Room type Options Nightly price Book
Three-Bedroom Ocean Veranda Duplex
3925 square feet
2 Queen Beds and 2 King Beds
(Extra beds available: Crib)
Room sleeps 7 guests
(up to 5 children)
Select dates to see price
Other room types
Duplex, 2 Bedrooms (Ocean Veranda)
3050 square feet
2 Queen Beds and 1 King Bed
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 3 children)
Select dates to see price
Mangrove Studio
875 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Two Bedroom Ocean Penthouse with Plunge Pool
Room with view
3050 square feet
2 Queen Beds and 1 King Bed
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 3 children)
Select dates to see price
Ocean Suite with Plunge Pool
Room with view
1375 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
One Bedroom Ocean & Sunset Suite
Room with view
1650 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Ocean Studio - 2 Queens
Room with view
875 square feet
2 Queen Beds
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 3 children)
Select dates to see price
Mangrove Studio with Plunge Pool
875 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Ocean Suite with Sky Deck and Plunge Pool
Room with view
2075 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Two Bedroom Ocean & Sunset Suite
Room with view
2525 square feet
2 Queen Beds and 1 King Bed
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 3 children)
Select dates to see price
Ocean Studio
Room with view
875 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Ocean Studio with Sky Deck and Plunge Pool
Room with view
1500 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Mangrove Studio with Plunge Pool - 2 Queens
875 square feet
2 Queen Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Ocean Studio with Plunge Pool
Room with view
875 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Three Bedroom Ocean Penthouse with Plunge Pool
Room with view
3925 square feet
2 Queen Beds and 2 King Beds
(Extra beds available: Crib)
Room sleeps 7 guests
(up to 5 children)
Select dates to see price

Get an overview of this hotel
Luxury resort on the beach, with 2 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Pets allowed
Smoke-free property
Babysitting or childcare (surcharge)

With a stay at Etéreo, Auberge Resorts Collection in Playa del Carmen (Maroma), you'll be steps from Maroma Beach and Virgen Beach. This luxury resort is 11.3 mi (18.2 km) from Quinta Avenida and 11.3 mi (18.2 km) from Playa del Carmen Main Beach.

Make yourself at home in one of the 75 air-conditioned rooms featuring minibars (stocked with some free items) and LED televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Grab a bite at Itzam, one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Etereo, Auberge Resorts Collection

Paseo Kanai 16, Playa del Carmen, QROO 77730

Hotel Amenities

Hotel Amenities

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Etéreo, Auberge Resorts Collection you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a beach bar. Public areas are equipped with complimentary wireless Internet access. This luxury resort also offers a children's pool, a steam room, and a fitness center. Complimentary secured valet parking is available on site.

Etéreo, Auberge Resorts Collection is a smoke-free property.

  • Walkway to water
  • Number of outdoor pools - 2
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Secured parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Food and water bowls
  • Pet-sitting services
  • Pet grooming services
  • Number of meeting rooms - 1
  • Terrace
  • Luggage storage
  • Concierge services
  • Pool umbrellas
  • Total number of rooms - 75
  • Number of floors - 3
  • Number of buildings/towers - 8
  • Couples/private dining
  • Coffee/tea in common areas
  • Designer stores on site
  • Number of bars/lounges - 2
  • Full-service spa
  • Number of beach bars - 1
  • Firepit
  • Beach umbrellas
  • Spa treatment room(s)
  • Free beach cabanas
  • Year Built - 2021
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Wheelchair accessible – no
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Beach towels
  • Wedding services
  • Outdoor entertainment area
  • Multilingual staff
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free valet parking

Room Amenities

Etéreo, Auberge Resorts Collection offers 75 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers. This Playa del Carmen resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Air conditioning
  • Television
  • Minibar
  • Daily housekeeping
  • Phone
  • Bathrobes
  • Hair dryer
  • In-room safe
  • Ceiling fan
  • Room service (24 hours)
  • Iron/ironing board (on request)
  • Turndown service
  • Free bottled water
  • Wireless internet access
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Slippers
  • Separate bathtub and shower
  • Cable TV service
  • Free WiFi
  • TV size: 50
  • Deep soaking bathtub
  • Rainfall showerhead
  • Furnished balcony or patio
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Minibar (stocked, some free items)
  • LED TV
  • Rollaway/extra beds (surcharge)
  • In-room climate control (heating)
  • Towels provided
  • Bedsheets provided
  • Number of beds 1
  • Soap
  • Shampoo
  • Toilet paper
  • Wardrobe or closet
  • Toothbrush and toothpaste not available
  • WiFi speed 100+ Mbps (good for 1–2 people or up to 6 devices)

Where to Eat

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.

Itzam - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Che Che - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Changarro - This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Fitness classes on site
  • Fishing nearby
  • Kayaking nearby
  • Sailing nearby
  • Yoga classes/instruction on site

Spa Services

Sana has 6 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 6
  • Steam room in spa
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Handrails in hallways
  • Handrails in stairways

Hotel Policies

Check-in

Check-in time ends at anytime

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of USD 200 per pet, per stay
  • Dogs only
  • 2 total (up to 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services and pet grooming services are available
  • Service animals are welcome, and are exempt from fees

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

Property follows sanitization practices of COVID-19 Guidelines (CDC)

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Pets cannot be left unattended

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Security system

Debit cards not accepted

Staffed front desk

Guest will receive an email before arrival 2 weeks

Onsite COVID-19 testing (Antigen) is available

Carbon monoxide detector

LGBTQ friendly

Smoke detector

Reservations are required for onsite COVID-19 testing

Noise-free rooms not guaranteed

Service animals are allowed

Service animals are exempt from fees/restrictions

Property does not require health documentation at check-in

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is not available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Guests will receive an email with special check-in instructions

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 40 to 55 for adults, and USD 30 to 40 for children
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Etereo Auberge Resorts Collection
  • Etéreo, Auberge Resorts Collection Resort
  • Etéreo, Auberge Resorts Collection Playa del Carmen
  • Etéreo, Auberge Resorts Collection Resort Playa del Carmen

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

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