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Encanto Riviera

2.5 star property

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Photo gallery for Encanto Riviera

Outdoor pool, sun loungers
Family Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, printers
Family Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, printers
View from room
Garden

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
Gonzalo Guerrero, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Apartment

Deluxe Apartment | In-room safe, individually decorated, individually furnished

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Apartment, 2 Bedrooms

Luxury Apartment, 2 Bedrooms | Dining room

Luxury Apartment, 2 Bedrooms

  • City view
  • 1346 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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Exterior
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  • Parking included
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$74 nightly
The price is $93
Apr 3 - Apr 4
Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at Encanto Riviera in Playa del Carmen (Downtown Playa del Carmen), you'll be a 5-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.7 mi (1.1 km) from Mamitas Beach and 0.7 mi (1.1 km) from Playacar Beach.

What's nearby

  • Calle 12 - 1 min walk - 0.1 miles
  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Mamitas Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬3 min walk
  • ‪El Tapas Restaurante - ‬1 min walk
  • ‪Café Andrade - ‬2 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Logia Café - ‬1 min walk

About this property

Encanto Riviera

Encanto Riviera offers 31 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. 40-inch Smart televisions come with cable channels. Additionally, rooms include coffee/tea makers and rice cookers. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 31 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. 40-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and complimentary newspapers, and housekeeping is provided once per stay.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.
Featured amenities include laundry facilities, a safe deposit box at the front desk, and a water dispenser. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Microwave
  • Rice cooker
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 29 2026 to February 28 2026 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Encanto Riviera Hotel
Encanto Riviera Playa del Carmen
Encanto Riviera Hotel Playa del Carmen

Encanto Riviera Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 4 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 3 out of 14 reviews

7.0/10

Cleanliness

6.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

tiki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great Stuff was helpful and kind Location is great,close to everything Just I wish it was everyday cleaning But overall we love it and def highly recommend
Stayed 10 nights in Apr 2025

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.
Stayed 7 nights in Jan 2025

2/10 Terrible

Ronald

Disliked: Staff & service, property conditions & facilities

Bad business

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.
It’s a pretty junkie place.
Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(
Stayed 5 nights in Dec 2024

10/10 Excellent

Moises

Stayed 2 nights in Dec 2024

10/10 Excellent

Arthur, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!
Stayed 1 night in Dec 2024

6/10 Okay

JULIO CESAR

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time.
Stayed 5 nights in Dec 2023

2/10 Terrible

Hui

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service

Great location, disappointing facilities

The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout.
Stayed 8 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in May 2025

6/10 Okay

Mina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y accesible el lugar muy bien ubicado y amplio
Stayed 3 nights in Oct 2024

10/10 Excellent

Geneviève

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

ARTURO

Stayed 3 nights in Oct 2023