Compare Hotels with Restaurants in Pine Grove

"Everything was fine."

"Rooms were very clean. Heating /Cooling worked perfectly "

"Clean room and kind and friendly staff. The room was fine but the building itself was rather dated. Excellent location, very close to Hershey Park and many dining/shopping options. I’d definitely stay there again, very good value for the money."

"Great option when traveling to hershey. our favorite part was how walkable it was to restaurants bars etc. We appreciated the suggestions for dinner from the front desk. The place they recommended was great and in walking distance (Chocolate Ave Grill) Also have to visit First Watch for breakfast in the morning. Overall the hotel was great. it’s rare to have a hot tub and it was very clean. Parking was safe and easy. "

"Everything was amazing…"

"As a long-time Hilton Honors member who has stayed exclusively within Hilton brands since childhood, I found the overall experience to be significantly below expected standards of hospitality, professionalism, and brand conduct. There appeared to be a lack of effective managerial oversight on-site. The general manager was frequently observed in close informal association with staff, with no visible intervention or correction of inappropriate conduct. The overall environment suggested a normalization of unprofessional behavior rather than active enforcement of hospitality standards. In multiple instances, staff behavior toward guests appeared dismissive, and at times crossed into conduct that could reasonably be perceived as bullying or mocking. Guests were at times informed that they should clean or maintain their rooms beyond standard expectations for hotel stays, which is not consistent with full-service hotel operations. Taken together, these issues reflect a broader breakdown in service delivery, staff training, and adherence to brand standards. The experience did not align with the expectations associated with Hilton Honors membership or Hilton-branded properties. A front desk staff member directly addressed the child in a disrespectful manner and referred to her as a “liar” in relation to a minor issue involving a paper plate. Regardless of the context, this interaction was inappropriate and not aligned with acceptable standards of guest relations and its re: a minor."