Compare Hotels with Shopping in Otsego

"Hotel overbooked, room wasn’t available that we booked. Had an unfinished room to spend the night in that lacked amenities. Poorly cleaned and leaking toilet. No blanket and pillow for pull out couch bed. Took it because lack of options and availability at that late time of night. Asked for a discount for trouble annd inconvenience and was refused. Will not stay here again. Was near an exit door where someone was smoking weed on and off all night. Not sure if it was staff or customers. Slept terrible. Horrible pillows too."

"Ended up having to leave. Unbelievable unprofessional staff at check-in. Arrangement had been in place for us to pay at the property and for a late arrival the evening of check-in, approved that day. Arrived to check in and the room with my name attached had someone else in it with a $200 hold as well. Inquired about getting my name removed with someone else had checked in and was not me- staff said she must not have verified their ID and management would have to approve my name being removed, the staff member briefly left the counter to check the room and refused to give us a different room. She said you won’t be happy here you have to leave. She also did not remove my name from the room when I called the hotels corporate office I was still checked in the next morning. I demanded my name be removed from the room and the $200 hold removed under my name when I wasn’t the person utilizing the room. She said she needed management approval. We had to find another hotel at 11PM that night. Scary to say the least! uncertain we would be able to find another property with an open room so late. Another 10 minute drive to a different chain we got lucky. I filed a police report in case our money is not refunded. I would like to utilize the insurance I paid for, due to the inconvenience and for them not properly checking identification upon check in allowing some random person to be in a room with my name and credit card attached. "

"The hotel was clean, room was big, and bed was comfortable! No complaints on this one, especially for the price!"

"I had booked a stay for two nights, Friday and Saturday. When we arrived they said on their system it shows my reservation for Sunday to Monday even though when I pull up my confirmation in my email it clearly is not Sunday to Monday. On top of that they didn't have any rooms available so we had to scramble trying to find another place to stay. We were told we wouldn't be charged for this, but I have been and it honestly just hasn't been a good experience overall."

"Just an all around great place to stay. Friendly staff, clean & modern room, nice pool/hot tub & workout room, restaurant next door, convenient location - I could go on!"

"Such a wonderful surprise! We had stayed here before the remodel and were hesitant to return but needed a room for that night at a low cost so we booked it. So glad I did! We will be back! The place is nicely remodeled with great service and amenities."