Stayed for 7 nights. Rooms were clean, with housekeeping every other day. Common areas were also well-kept, and the pool and fireplace/grill area were a nice touch.
Coffee was consistently cold outside of breakfast hours, and decaf/other supplies were hit or miss. Staff were polite, but limited in what they could actually resolve.
Breakfast operations were the biggest issue. Too few staff for the number of guests. Yogurt, milk, fruit, and even bread ran out on multiple mornings. Replenishment was slow, trash bins overflowed, and the buffet closed strictly at 9:30 on weekdays and 10:00 on weekends. Many guests were left rushing near closing time.
Shuttle service wasn’t worth the hassle due to long waits and limited hours, though this seems typical for the area hotels. Parking is $27/day, but the $135 maximum per stay saved us some money.
Overall, you get what you pay for. Not comparable to a standard Hilton. Fine only if you’re on a strict budget and booked at a deep discount; not worth it at market pricing.
We also left a small bag with headphones, chargers, and a work ID. We emailed a prepaid shipping label the same day. After six days of repeated calls and messages, nothing was sent. We eventually had to pay for UPS pickup ourselves. Front desk staff stayed friendly but offered no practical assistance.