I was excited to stay at the Tropicana Inn. I paid for parking and was utilizing the self parking option that was displayed on their website.
Apparently, there was some confusion because I parked in a reserved spot although I did reserve two parking spots. I got multiple phone calls along with threats to tow my car. I informed Hotel staff that I would give my keys to the valet upon return to the hotel. When I return, I found that my key card did not work. Hector at the front desk informed me that my key card was intentionally disabled and my young children and I were locked out of our hotel room because the valet did not have my keys. I already gave the valet my keys at this time. I was threatened to be evicted by Hector and had to wait outside in the cold after midnight with my autistic children while we waited for maintenance to come and undead bolt my door. After which, I learned that they had entered my hotel room and unplugged the heater we had turned on, and my son’s wallet who is 7, disappeared. I attempted to contact the owner, only to speak with Michelle the front desk manager, who did not respond or the general manager, who has not returned my phone call. STAY AWAY. UNLAWFUL LOCKOUT.