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TownePlace Suites by Marriott New York Manhattan/Chelsea

3.5 star property

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Photo gallery for TownePlace Suites by Marriott New York Manhattan/Chelsea

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Restaurant
Exterior
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
$170
$145 nightly
$170 total
Total with taxes and fees
Apr 19 - Apr 20

Explore the area

View in a map
140 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪10 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪55 min drive‬

Room options

View all photos for Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette | In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

8.4 out of 10
Very good
(76 reviews)
  • City view
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

Mini-fridge, microwave, dishwasher, coffee/tea maker

Studio, 1 King Bed, Kitchenette

  • City view
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

7.8 out of 10
Good
(27 reviews)
  • City view
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, Courtyard View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(99 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

8.2 out of 10
Very good
(28 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Apr 19 - Apr 20
Total with taxes and fees
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About the neighborhood

New York

A stay at TownePlace Suites by Marriott New York Manhattan/Chelsea places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.6 mi (0.9 km) from Empire State Building and 0.7 mi (1.2 km) from Times Square.

What's nearby

  • Madison Square Garden - 5 min walk - 0.3 miles
  • Chelsea Hotel - 5 min walk - 0.3 miles
  • 5th Avenue - 6 min walk - 0.4 miles
  • Empire State Building - 10 min walk - 0.5 miles
  • Times Square - 16 min walk - 0.9 miles

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Crompton Ale House - ‬4 min walk
  • ‪Playa Bowls - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪Just Salad - ‬2 min walk

About this property

TownePlace Suites by Marriott New York Manhattan/Chelsea

TownePlace Suites by Marriott New York Manhattan/Chelsea offers 247 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 247 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (USD 65 per day)
  • Self parking on site (USD 65 per day)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 21 floors
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 65 per day
  • Nearby parking fee: USD 65 per day (751 ft away)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Towneplace Suites NEW York Manhattan
TownePlace Suites by Marriott New York Manhattan/Chelsea Hotel

TownePlace Suites by Marriott New York Manhattan/Chelsea Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1103 reviews
Rating 8 - Good. 328 out of 1103 reviews
Rating 6 - Okay. 115 out of 1103 reviews
Rating 4 - Poor. 33 out of 1103 reviews
Rating 2 - Terrible. 31 out of 1103 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yongsen

Stayed 4 nights in Jan 2026

6/10 Okay

willie

Liked: Cleanliness, staff & service, property conditions & facilities
Not
Stayed 4 nights in Dec 2025

10/10 Excellent

Dalia

Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean room the breakfast is simple but ok .
Our view
Stayed 2 nights in Dec 2025

8/10 Good

Hyemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there for 10 nights. Breakfast - Ran out of milk, yogurt and it wasn't resupplied. Sometimes only fruit was apples and dried fruit. It was like the battle of the fittest to get to the food. It was crazy. The 4 elevators were a big problem. You had to push up and down buttons while waiting and just get on or you may never get on an elevator. During busy times like breakfast they need a person running each elevator. If it is full and no one is getting off then don't let t it stop at all the other floors. Again that was a night mare. Room - Bed was very comfortable, not enough light in the room though. I am not sure how they thought you could cook with no lights under the cabinets and no extra lights above. At night, you had to use your phone's light to see what you were doing even with having the other 2 wall lights on. That was not good. : ( Room Cleaning crews were wonderful, great job. Front desk staff were great. It took them a couple of times working with my ice gel packs to figure out where to store them and how someone else could retrieve them but they figured it out and where very kind to take my ice gel packs in the morning and then retrieve them from the freezer every night. They freeze very hard in my refrigerator/freezer at my house but there the gel packs were just very cold and slushy. Not sure what kind of freezer they have but it is not as good as mine. Location was great because Subway stop was right at the corner. 2 grocery stores within walking distance.
Stayed 10 nights in Dec 2025

6/10 Okay

rhiannon

Liked: Cleanliness, staff & service
Staff was courteous but the room was way over priced and the bathroom door didnt shut all the way.
Stayed 5 nights in Dec 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2026

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2026

10/10 Excellent

Reyna, San Fernando

Stayed 4 nights in Dec 2025

8/10 Good

Joselito

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were very accommodating and friendly. Always willing to assist anytime.
Stayed 7 nights in Dec 2025

8/10 Good

GISELLE, Aventura

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room is ok and the hotel location is great!
Stayed 2 nights in Dec 2025

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit NY ! Close to everything.
Stayed 4 nights in Dec 2025

8/10 Good

Bal Krishna

Stayed 1 night in Dec 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities
Clean and the staff was very helpful.
Stayed 5 nights in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
The rims clean, the check in staff were super nice and the breakfast was a nice addition
Stayed 2 nights in Dec 2025

10/10 Excellent

Joselyn

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, food was great, how close everything was
Stayed 2 nights in Dec 2025

6/10 Okay

Ashley

Traveled with partner
Disliked: Property conditions & facilities
The room heat didnt work had 4 ppls come and try to repair the heat. Still didnt work had to be moved to another room. The new room had get someone to fix the heat once again. According, to the maintenance man they been having problems with heat company for weeks now.
Stayed 2 nights in Dec 2025

6/10 Okay

Anthony

Liked: Cleanliness
There has got to be a better way to get people in and out of the building.... the elevator situation is awful. Same goes for the breakfast lines.
Stayed 2 nights in Dec 2025

10/10 Excellent

Iain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, friendly staff. This place was exactly what we wanted for our NY trip.
Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beginning of checking in, to the ending of checking out was 5 star exceptional. I will recommend this hotel and definitely be staying here in the future.
Stayed 3 nights in Dec 2025

6/10 Okay

Sabine

Stayed 2 nights in Dec 2025

10/10 Excellent

Randell

Stayed 3 nights in Dec 2025

6/10 Okay

Natera

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My only complaint was the room being so small. The shower was extremely small. The room was very clean.Great service. The housekeeper was very nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

chris, St Pete Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always great
Stayed 3 nights in Dec 2025

2/10 Terrible

Dawn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed Dec 13-17. Highest temperature with wind chill was 14 degrees. We had NO HEAT in our room. Called front desk and they sent up an engineer who reset the heat. We went out for the day and came in late and went straight to bed. Woke up freezing at 2am, no heat again. Front desk sent engineer up to reset heat. Went down for breakfast and then out for the day. Came back late that night and no heat. Front desk sent engineer up to reset heat. Continued until day 3. On day 3 we switched rooms. We went from 703 to 1310. We were ready to finally get warm. The room was warm when we entered and an hour later the heat went off. Called the front desk they sent up an engineer. The engineer said he had just worked on the heat in that room 2 days prior and had put the room out of service and did not know it was back in service. He reset the unit from the engineer closet next-door and said he was putting the room out of service again. We had to have the heat reset in that room three times on the third day and four times on the 4th day with late check out. After speaking with other hotel guest on the elevators and during breakfast, this was a recurring problem in multiple rooms throughout both Townplace Suites and Springhill Suites, as both hotels share the same building. We were given a partial refund, but it did not make up for the discomfort of not having heat. Will not return to this hotel and cannot recommend. Miserable stay. One positive was two floors of dining space.
Stayed 4 nights in Dec 2025