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Hyatt Herald Square New York

4.0 star property

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Photo gallery for Hyatt Herald Square New York

2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Lobby
View from property
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $241
$207 nightly
$241 total
Total with taxes and fees
May 10 - May 11

Explore the area

View in a map
30 W 31st St, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪3 min walk‬
  • Place, Times Square
    ‪12 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪46 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

8.0 out of 10
Very good
(32 reviews)
  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(62 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • City view
  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (with Shower)

9.4 out of 10
Exceptional
(11 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

7.6 out of 10
Good
(5 reviews)
  • City view
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Similar properties

Exterior
Sheraton New York Times Square Hotel
Manhattan
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
3.7 out of 5, Good, 7,775 reviews
$186 nightly
The price is $217
May 25 - May 26
Total with taxes and fees
Sheraton New York Times Square Hotel

About the neighborhood

New York

A stay at Hyatt Herald Square New York places you in the heart of New York, within a 5-minute walk of Empire State Building and Macy's. .This hotel is 0.9 mi (1.4 km) from Times Square and 1 mi (1.5 km) from Rockefeller Center.

What's nearby

  • 5th Avenue - 2 min walk - 0.1 miles
  • Empire State Building - 3 min walk - 0.2 miles
  • Macy's - 5 min walk - 0.3 miles
  • Madison Square Garden - 8 min walk - 0.5 miles
  • Times Square - 12 min walk - 0.7 miles

Getting around

  • New York W 32nd St. Station - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • LaGuardia Airport (LGA) - 32 min drive

Restaurants

  • ‪Nana’s Green Tea - ‬2 min walk
  • ‪Jongro BBQ - ‬3 min walk
  • ‪OSAMIL Korean Gastropub - ‬1 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪Ambassadors Clubhouse - ‬1 min walk

About this property

Hyatt Herald Square New York

Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 122 guestrooms featuring Smart televisions. 40-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at The Den, one of the hotel's 2 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Den - This restaurant serves breakfast and dinner.
Up on 20 - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay (maximum USD 150 per stay)
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 32.18 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews
Rating 8 - Good. 235 out of 1002 reviews
Rating 6 - Okay. 99 out of 1002 reviews
Rating 4 - Poor. 35 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Randall

Stayed 2 nights in Jan 2026

10/10 Excellent

Delonda

Liked: Cleanliness
Staff were very professional and helpful. Rooms were clean. Very nice hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

Ocean

Stayed 1 night in Jan 2026

10/10 Excellent

Tyson

Stayed 1 night in Jan 2026

10/10 Excellent

Nakeys

Liked: Cleanliness, staff & service, amenities
Everything was perfect.
Stayed 2 nights in Jan 2026

10/10 Excellent

Reginald

Liked: Cleanliness, amenities, property conditions & facilities
Clean nice room
Stayed 1 night in Jan 2026

10/10 Excellent

Viridiana, Chula Vista

Traveled with family
Liked: Cleanliness, amenities
Great place to stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Bindiya

Stayed 2 nights in Jan 2026

8/10 Good

Yodline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Lisa, Pittsburgh

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean but small
Stayed 2 nights in Sep 2025

10/10 Excellent

Andy

Stayed 1 night in Dec 2025

10/10 Excellent

Brent

Stayed 4 nights in Jan 2026

10/10 Excellent

Angela

Stayed 1 night in Jan 2026

6/10 Okay

Naveen

Disliked: Amenities
Ok place unhelpful staff
Stayed 2 nights in Jan 2026

4/10 Poor

Aleksandr

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Location is great. Rooms are clean but bathrooms are dated. Our room had the loudest heater that kept us up at night (avoid room 905). And my son’s shoes (~$130) disappeared from the room - the manager said he would get back to us but still no update.
Stayed 4 nights in Dec 2025

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes, the room was spotless. Friendly staff. Only thing I would suggest is to have complimentary coffee/ tea especially when its so cold out.
Stayed 2 nights in Jan 2026

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 1 night in Jan 2026

8/10 Good

Bon-Jeong, Cresskill

Stayed 1 night in Dec 2025

6/10 Okay

Kelsey

Traveled with family and small children, Traveled with family
Disliked: Amenities
The front desk staff was great. The cleaning staff was a little off putting. Our bathroom had hair in the shower, toilet and the floor when we walked in. We could tell it wasn’t cleaned well. There was a sticker from a child on the floor of the bathroom when we walked in also. The free drink tokens were kind of a waste, we couldn’t even get beer. Location was good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ashley, Manchester

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was wonderful with token for a free drink. Hotel was clean and close to the subway and close walking distance to major stores and attractions.
Stayed 1 night in Dec 2025

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was so friendly and helpful
Stayed 7 nights in Dec 2025

10/10 Excellent

Maria Mae

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Stayed 3 nights in Dec 2025

10/10 Excellent

Amy

Stayed 1 night in Dec 2025

10/10 Excellent

Tim

Stayed 2 nights in Dec 2025