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Hyatt Herald Square New York

4.0 star property

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Photo gallery for Hyatt Herald Square New York

2 bars/lounges, rooftop bar
Lobby
View from property
Exterior
2 bars/lounges, rooftop bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$201
$172 nightly
$201 total
Total with taxes and fees
Feb 8 - Feb 9

Explore the area

View in a map
30 W 31st St, New York, NY, 10001
  • Place, Empire State Building
    ‪3 min walk‬
  • Place, Macy's
    ‪5 min walk‬
  • Place, Times Square
    ‪12 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

8.0 out of 10
Very good
(29 reviews)
  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(60 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 220 sq ft
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (with Shower)

9.2 out of 10
Wonderful
(10 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

7.6 out of 10
Good
(5 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Two Queen Room

Premium bedding, in-room safe, desk, blackout drapes

Two Queen Room

  • Sleeps 4

View all photos for King Room

Premium bedding, in-room safe, desk, blackout drapes

King Room

  • Sleeps 2

View all photos for King Room with ADA Shower

Premium bedding, in-room safe, desk, blackout drapes

King Room with ADA Shower

  • Sleeps 2

2 Double Beds

  • Sleeps 4

View all photos for King Room with City View

Premium bedding, in-room safe, desk, blackout drapes

King Room with City View

  • Sleeps 2

View all photos for Two Queen Room with City View

Premium bedding, in-room safe, desk, blackout drapes

Two Queen Room with City View

  • Sleeps 4

View all photos for Deluxe King Room

Bathroom amenities | Shower, free toiletries, hair dryer, bathrobes

Deluxe King Room

  • Sleeps 2

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2 bars/lounges, rooftop bar
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  • Air conditioning
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$128 nightly
The price is $150
Jan 29 - Jan 30
Total with taxes and fees
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About the neighborhood

New York

A stay at Hyatt Herald Square New York places you in the heart of New York, within a 5-minute walk of Empire State Building and Macy's. .This hotel is 0.9 mi (1.4 km) from Times Square and 1 mi (1.7 km) from Rockefeller Center.

What's nearby

  • 5th Avenue - 2 min walk - 0.1 miles
  • Empire State Building - 3 min walk - 0.2 miles
  • Macy's - 5 min walk - 0.3 miles
  • Times Square - 12 min walk - 0.7 miles
  • Grand Central Terminal - 14 min walk - 0.8 miles

Getting around

  • New York W 32nd St. Station - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Nana’s Green Tea - ‬2 min walk
  • ‪Jongro BBQ - ‬3 min walk
  • ‪Electric Shuffle NYC - ‬2 min walk
  • ‪OSAMIL Korean Gastropub - ‬1 min walk
  • ‪Turntable Bar & Karaoke - ‬3 min walk

About this property

Hyatt Herald Square New York

Beaux Arts hotel with 2 restaurants, 4-minute walk to Empire State Building
Hyatt Herald Square New York offers 122 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 122 guestrooms featuring Smart televisions. 40-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at The Den, one of the hotel's 2 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
The Den - This restaurant serves breakfast and dinner.
Up on 20 - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Renovations and closures

The property will be renovating from January 5 2026 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay (maximum USD 150 per stay)
Welcoming dogs only

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 32.18 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 100 out of 1003 reviews
Rating 4 - Poor. 34 out of 1003 reviews
Rating 2 - Terrible. 42 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't do breakfast. Great location, very good staff. Pretty good room.
Stayed 6 nights in Oct 2025

6/10 Okay

Stephen

Business traveler
Interesting hotel, and not in a good way, as it says only Hyatt in the name, but it isn't a Hyatt as one would expect. It is more a Hyatt Place as it was formerly a Holiday Inn (a fancy Holiday Inn now).
Stayed 2 nights in Oct 2025

10/10 Excellent

Elke

Stayed 1 night in Oct 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Rolando

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Matheus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just make sure people outside of the hotel aren’t too close to the hotel so it can look safer
Stayed 1 night in Oct 2025

10/10 Excellent

Lenorae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and staff are amazing. The room/bed was very comfortable. I had paid more for a hotel nearby and booked this when my flight canceled. I wish I had stayed here throughout the entire trip.
Stayed 1 night in Oct 2025

6/10 Okay

Michelle

Stayed 1 night in Oct 2025

10/10 Excellent

Adam

Stayed 1 night in Oct 2025

8/10 Good

JUIST, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Business traveler
.
Stayed 1 night in Oct 2025

8/10 Good

Phung

Traveled with family and small children
Liked: Cleanliness, amenities
Staff were nice and professional. Room was clean. No free breakfast. Hotel in Korea town, which has more homeless than before and secondhand smoke of cigarettes and marijuana was horrible.
Stayed 2 nights in Oct 2025

2/10 Terrible

Srasvolak

Disliked: Staff & service
Charged the bottle water in the room, when they told you it free. So scam
Stayed 1 night in Sep 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Jun 2025

6/10 Okay

glenn

Liked: Cleanliness, staff & service
Clean. Great location. No good desk -- Only flat surface had uncomfortable bench to sit on to do work on computer. Also Shower had no hand held and leaked water.
Stayed 1 night in Sep 2025

8/10 Good

John, Cambridge

Business traveler
Disliked: Amenities
Adequate but tired and small with no amenities on a boring block. Close to the train though!
Stayed 1 night in Sep 2025

8/10 Good

Robyn, Rochester

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really really great location. The subway stop (34th Herald) is so close - from there we often only needed one train! Yankee stadium was 22 min away, Brooklyn was close, Chinatown. Perfect location. My only grip was the strange modular setup in the room that really couldn’t hold or fit anything. Otherwise beds comfortable and shower fine.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near Empire State Building. Valet parking. Artfully appointed. All the amenities. Nice on-site dining. Friendly helpful staff.
View
Stayed 2 nights in Sep 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff especially their bartender. Room was clean and comfortable. They had a beautiful rooftop view, with a Relaxing lounge set up. Enjoyed my stay tremendously
Stayed 1 night in Sep 2025

6/10 Okay

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely frustrated that the valet staff refused to get my car and I was told I would need to get it myself. Apparently there was a parade. I was not made aware of this when I checked in. Instead when I checked out and asked for my vehicle I was told I could wait a few hours until the parade is over or walk four blocks away to go get it myself. This is a shame because otherwise I liked the hotel and thought the staff was fantastic.
Stayed 1 night in Sep 2025

6/10 Okay

Ana E

Liked: Amenities
Was okay
Stayed 1 night in Sep 2025

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a gem of a hotel. Perfect location near to subway stations, around the corner from the Empire State Building, Macy's, restaurants etc. BUT........ what is amazing is the view from the rooftop bar of this hotel! Just perfect. Been to NY 3 times and this location was the best.
Stayed 2 nights in Aug 2025

10/10 Excellent

zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025