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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Lobby sitting area
View from room
A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows.
Property entrance
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
The current price is $195
$167 nightly
$195 total
Total with taxes and fees
Aug 16 - Aug 17

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪47 min drive‬

Room options

View all photos for Superior King Room-Accessible

A hotel room with a bed, a desk with a lamp, a chair, a window with curtains, and a view of buildings.

Superior King Room-Accessible

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Accessible

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Chelsea)

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows.

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Double

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Double Double

7.6 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a coffee machine, and a view of buildings through the window.

Superior Room, 1 King Bed

7.6 out of 10
Good
(121 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk with a lamp, a coffee machine, and a view of buildings through the window.

Superior Room, 1 King Bed, Accessible

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

A modern hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape through large windows.

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Accessible

A hotel room with two beds, a desk with a lamp, a window with curtains, and a city view.

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior King Room

A hotel room with a bed, desk, chair, TV, and a window with a view of buildings.

Superior King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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View from property
NEW YORKER BY LOTTE HOTELS
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  • Pet friendly
  • Restaurant
  • Air conditioning
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4.1 out of 5, Very Good, 7,025 reviews
$179 nightly
The price is $209
Aug 9 - Aug 10
Total with taxes and fees
NEW YORKER BY LOTTE HOTELS

About the neighborhood

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.1 km) from Bryant Park.

What's nearby

  • Madison Square Garden - 5 min walk - 0.3 miles
  • Macy's - 6 min walk - 0.4 miles
  • 5th Avenue - 6 min walk - 0.4 miles
  • Chelsea Hotel - 8 min walk - 0.5 miles
  • Empire State Building - 8 min walk - 0.5 miles

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪The Fleur Room - ‬1 min walk
  • ‪Playa Bowls - ‬3 min walk

About this property

Hotel Hayden

Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from June 23 2026 to September 11 2026 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 209 out of 1001 reviews
Rating 4 - Poor. 103 out of 1001 reviews
Rating 2 - Terrible. 126 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Ceronne

Liked: Staff & service
Decent for the price, and only a short walk to Penn Station.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Chukwudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. Clean environment and responsive staff all at a reqsonable price.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Perfectly fine mid level hotel. Only gripe was a bit of a bleach smell in the room. Included continental breakfast was simple but a nice perk.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay thank you … the service and staff was very welcoming
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anthony

Clean and friendly small and cozy rooms.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While not a 5 Star hotel Hotel Hayden is perfect for a girl’s or family trip. It is close to Penn Station and we rode the train to La Guardia for about $5! Versus a $100 Uber ride. It only takes about 30 minutes to get there too. The hotel is in a great location to see local attractions and there is a subway stop on the corner. I would stay here again for sure!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Una

Everything was great, but i wish there was more options for breakfast, like eggs or sausages.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room. Friendly staff. Gym is tiny and breakfast limited, but would stay again.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great staff. Good location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good no to much noise breakfast was good. The room was clean a bit outdated but it was comfortable. Staff was super friendly and helpful.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Shower was ok, bed was ok not the comfiest
Stayed 1 night in Apr 2026
Verified

8/10 Good

Mishal

Liked: Cleanliness, amenities, property conditions & facilities
Good room, nice staff, had a clogged sink and they fixed it quickly
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

William Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor experience, staff not helpful, left with no towels one day. Should be a 2 star hotel
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Reasonable and affordable
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great price. Hotel was clean and well priced for the area. The heat didn’t work great and I was cold throughout the nights. Breakfast was sparse, but the Bagel Pub was right down the street.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean CT
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Our only problem was that the bed moved around including coming up off the ground if you sat on the end of it.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Michael

Hotel is very well worn, definitely needs an update. Cleanliness was just OK no complaints, but it wasn’t amazing.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Had a great time with my bestie!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
I’m very happy with my start. My room was a little warm as it was hot this time of year. They did send someone up to help fix the AC unit which was much appreciated.
Stayed 5 nights in Apr 2026
Verified

6/10 Okay

Adriana

Liked: Staff & service
Disliked: Cleanliness
Staff was helpful when they noticed that hotel.com had double booked me in their system and charged me twice. Location was very convenient
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Leonel

Liked: Cleanliness, staff & service
Bed had a hole in Ty mattress where I slept on the first night, rooms are so little I felt claustrophobic, rooms are big enough for two, staff it’s awesome and so amicable, the breakfast guy from Colombia OMG he is the reason why I would come back, happy person great energy
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

Nurul Haque

I styed in this hotel for 4 days, i have found the break very very average and nothing suitable for asian specially for South asian.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff
Stayed 1 night in Nov 2025