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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Lobby sitting area
View from room
Fitness facility
Egyptian cotton sheets, premium bedding, in-room safe, desk
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available
$297
$256 nightly
$297 total
Total with taxes and fees
Apr 17 - Apr 18

Explore the area

View in a map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪55 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Double

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Double

7.2 out of 10
Good
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(116 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property
NEW YORKER BY LOTTE HOTELS
Manhattan
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, 6,614 reviews
$159 nightly
The price is $186
Apr 19 - Apr 20
Total with taxes and fees
NEW YORKER BY LOTTE HOTELS

About the neighborhood

New York

A stay at Hotel Hayden places you in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. .This hotel is 0.5 mi (0.9 km) from Empire State Building and 0.7 mi (1.1 km) from Bryant Park.

What's nearby

  • Madison Square Garden - 5 min walk - 0.3 miles
  • Macy's - 6 min walk - 0.4 miles
  • 5th Avenue - 6 min walk - 0.4 miles
  • Empire State Building - 8 min walk - 0.5 miles
  • Times Square - 14 min walk - 0.8 miles

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪The Fleur Room - ‬1 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk

About this property

Hotel Hayden

Hotel Hayden offers 122 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 319 out of 1002 reviews
Rating 8 - Good. 237 out of 1002 reviews
Rating 6 - Okay. 210 out of 1002 reviews
Rating 4 - Poor. 112 out of 1002 reviews
Rating 2 - Terrible. 124 out of 1002 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay thank you … the service and staff was very welcoming
Stayed 1 night in Jan 2026

2/10 Terrible

Shabnam

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room was neglected; the heater didn't work and overall, a horrible hotel
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
room was nice. could not connect to wifi the entire time I was there. Called the desk and was offered really no solution or anything. the person on the phone offered absolutely no help and said he could change my room. I was halfway through the stay and it was literally just the wifi not working. I just would have wanted a bit more troubleshooting or something not a room change.
Stayed 4 nights in Jan 2026

10/10 Excellent

adriana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, hotel staff took care of us very well ! They are kind and greeted us every time we walked in and out.
Stayed 2 nights in Jan 2026

2/10 Terrible

Amar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible bed. It felt like sleeping on concrete with a plastic sheet. The thermostat did not work. Had to open the windows for fresh air. Room was not clean. Overall, a very bad experience. Would not recommend this hotel to anyone. Just horrible.
Stayed 1 night in Jan 2026

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a heating problem but they provided space heaters for the room
Stayed 1 night in Jan 2026

6/10 Okay

jeffrey

Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2026

10/10 Excellent

Steve

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel was spotless, staff was friendly and responsive. They cleaned and made the bed/room daily. Great value in NYC.
Stayed 9 nights in Dec 2025

2/10 Terrible

steven

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Hayden was thé worst experience of a so called hotel I have ever had in my life. I felt mislead by Expedia and the hotel as this was rated a 4 star hotel, but didn’t have any working heating in the hotel. When I asked why it was so cold in the hotel when I checked in, the employee at the front desk told me it was only cold because the door opens and closes all the time but that the rest of the hotel was heated well. After going to my room, I found there was no heat, and cold air my blowing in my room and the temperature was 13 degrees Celsius in my hotel room when the temperature outside was -9 Celsius outside. The bed was the most uncomfortable bed, there were plastic on the bed and it felt like we were sleeping on plastic garbage bags. The bedsheets had dark stains and mold was found in the bathroom. We called after checking in to complain about the room a wanting a resolution to the problem and a refund but we were told no rooms were available and no manager on site to make any complaints but they could give us a space heater as a solution but could not get a full refund. We had to sleep in our hotel room with our clothes and winter jackets as they don’t have comforters on the beds and use 3 thin sheets as a comforter. This has been my worst hotel experience were I would usually lean on a big company like Expedia for hotel recommendations but learned quickly that the 4 start hotel we booked was closer to a 2 and a half star motel. Stay away from this hotel.
81 degrees on thermostat when we walked in the room, but it was broken and actually below 50 degrees ferenheit in the room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

8/10 Good

Heather

Traveled with group
Liked: Cleanliness
Disliked: Amenities
The room was 100* when I arrived. I turned the temp down to 80* and left for the night. I returned around 3am to 67*. Front desk did nothing but tell me maintenance will be in at 8am. Waited… called down at 9am. 10am maid came to attempt to fix heat. Did not return to check like he said he would. Left for the afternoon. Still no heat when I returned. Attending manager came up to check out the system. “Fixed” it to go back to 100*. Comfortable bed! Good amount of space!
Stayed 4 nights in Dec 2025

8/10 Good

Maura

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and the bed was comfortable. Had a little problem with the heat but the front desk staff were fabulous in response and went above and beyond to correct. Easy access to subway and nearby breakfast options were great. Overall a great Midtown spot and a great value.
Stayed 1 night in Jan 2026

10/10 Excellent

Sara

Stayed 5 nights in Dec 2025

8/10 Good

Nina

Stayed 1 night in Dec 2025

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Ziyi

Stayed 1 night in Dec 2025

6/10 Okay

David

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Staff was friendly. There was no microwave. Beds were old, squeaky & uncomfortable. Pillows were bad
Stayed 1 night in Dec 2025

10/10 Excellent

NICHOLAS

Stayed 4 nights in Dec 2025

4/10 Poor

Giovanni

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room heater was not working there were no extra blankets
Stayed 1 night in Dec 2025

6/10 Okay

Ally

Stayed 3 nights in Dec 2025

4/10 Poor

Chris

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the beds are a joke. Like at least get some decent sheets and comforters for the beds.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

4/10 Poor

Christopher

Disliked: Property conditions & facilities
The room was worn down, have of the lights were burnt out and the bed was very uncomfortable.
Stayed 7 nights in Dec 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Issue with heat in the room not working properly despite having engineer "fix" it while in the room. Was extremely cold overnight. Mattress also uncomfortable.
Stayed 1 night in Dec 2025