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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Property entrance
Lobby
2 bars/lounges, rooftop bar
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar
$138
$116 nightly
$138 total
Total with taxes and fees
Jan 26 - Jan 27

Explore the area

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2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

8.8 out of 10
Excellent
(10 reviews)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

7.0 out of 10
Good
(4 reviews)
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.0 out of 10
Very good
(7 reviews)
  • 427 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(1 review)
  • 498 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

  • 532 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 996 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

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Total with taxes and fees
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About the neighborhood

New Orleans

In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. .This hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.

What's nearby

  • Magazine Street - 8 min walk - 0.5 miles
  • National World War II Museum - 16 min walk - 0.9 miles
  • Caesars Superdome - 2 min drive - 1.4 miles
  • Ernest N. Morial Convention Center - 3 min drive - 1.4 miles
  • Port of New Orleans - 3 min drive - 1.6 miles

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Tacos & Beer - ‬6 min walk
  • ‪Igor's Bar And Grill - ‬1 min walk
  • ‪Burger King - ‬6 min walk

About this property

The Pontchartrain Hotel

Hotel connected to a rail/subway station in New Orleans with 3 restaurants
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Make yourself at home in one of the 106 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 1927
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 664 out of 1013 reviews
Rating 8 - Good. 193 out of 1013 reviews
Rating 6 - Okay. 78 out of 1013 reviews
Rating 4 - Poor. 43 out of 1013 reviews
Rating 2 - Terrible. 35 out of 1013 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is easily accessible to the Trolley and also very easily walked to must travel attractions and historical sights. Located within the must see old homes walking tours.
Stayed 2 nights in Oct 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriella

Stayed 1 night in Oct 2025

10/10 Excellent

Jaime

Stayed 1 night in Oct 2025

10/10 Excellent

kenneth, MEMPHIS

Stayed 2 nights in Oct 2025

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Stanley

Traveled with group
Liked: Amenities
Great hotel. Great location. Staff was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Dr Dwayne

Stayed 1 night in Oct 2025

8/10 Good

Meagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique style hotel!
Stayed 2 nights in Oct 2025

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2025

4/10 Poor

kathleen

Disliked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

6/10 Okay

Christine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Not a lot of options near by
Stayed 1 night in Oct 2025

6/10 Okay

Joanna

Disliked: Property conditions & facilities
Loved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .
Stayed 3 nights in Oct 2025

8/10 Good

Jon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.
Stayed 2 nights in Oct 2025

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was large and had everything that I needed. While the staff was kind, they weren't the most helpful. We had trouble finding a spot to park and unload on our arrival, and when we called the front desk asking for instructions, they didn't have any solutions for us other than "park in the unloading zone". The unloading zone wasn't visible and was full, so we had to circle the hotel for 20-30 minutes before we could even get inside, which was stressful on an unfamiliar city, especially one as busy as New Orleans. Cleaning staff did not come into the room each day, so whenever we needed anything (additional towels, toilet paper, to have the trash taken out, etc.) we had to call and ask for it specifically. There were also many times when we tried to call the front desk for assistance, and nobody answered. While it didn't ruin our stay by any stretch of the imagination, I've had much better service at much cheaper hotels, and I expected better. The restaurants at the hotel were quite good. We were able to get dinner at the Bayou Bar our first night and the burger and catfish sandwich were great, and the silver whistle is great.
Stayed 6 nights in Oct 2025

8/10 Good

Xiu Na

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very helpful and friendly at the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really functional, but it’s a bad look. The devil is in the details.
Stayed 1 night in Oct 2025

10/10 Excellent

John, Point Lookout

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, live jazz and great service
Stayed 5 nights in Oct 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dilyana

Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Staff was warm and helpful. The hotel has character. I’m up for staying here again.
Stayed 4 nights in Sep 2025

10/10 Excellent

shannon

Stayed 4 nights in Sep 2025