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The Pontchartrain Hotel

4.0 star property

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Photo gallery for The Pontchartrain Hotel

2 restaurants, breakfast, lunch, dinner served; American cuisine
Lobby
Property entrance
View from property
2 bars/lounges, rooftop bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
$174
$147 nightly
$174 total
Total with taxes and fees
Apr 5 - Apr 6

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

9.0 out of 10
Wonderful
(12 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 712 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double) | Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

7.6 out of 10
Good
(4 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen) | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 498 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

8.0 out of 10
Very good
(1 review)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite) | Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 996 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 712 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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4.1 out of 5, Very Good, 606 reviews
$79 nightly
The price is $94
Mar 31 - Apr 1
Total with taxes and fees
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About the neighborhood

New Orleans

In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. .This hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.

What's nearby

  • Magazine Street - 8 min walk - 0.5 miles
  • National World War II Museum - 16 min walk - 0.9 miles
  • Smoothie King Center - 2 min drive - 1.4 miles
  • Caesars Superdome - 2 min drive - 1.4 miles
  • Ernest N. Morial Convention Center - 3 min drive - 1.4 miles

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Sportsman Corner Bar & Daiquiris - ‬9 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Lagniappe Bakehouse & Coffee - ‬8 min walk
  • ‪Tacos & Beer - ‬6 min walk

About this property

The Pontchartrain Hotel

The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Make yourself at home in one of the 106 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities, which include complimentary wireless internet access and complimentary use of a nearby fitness facility.
Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Built in 1927
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1009 reviews
Rating 8 - Good. 195 out of 1009 reviews
Rating 6 - Okay. 82 out of 1009 reviews
Rating 4 - Poor. 45 out of 1009 reviews
Rating 2 - Terrible. 37 out of 1009 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gualberto

Stayed 1 night in Nov 2025

8/10 Good

Melissa Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property in the most beautiful part of town. Street car stops directly in front of the hotel for easy transportation. On site restaurants are wonderful with other dinning options close by. View from Tin roof roof top bar is amazing!
Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and wonderful friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

christina marie

Traveled with group
Liked: Cleanliness, property conditions & facilities
The ambience and history of the Ponchartrain Hotel. It’s one of the reasons it’s so special. The location has perfect.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary Hannah

Stayed 3 nights in Nov 2025

6/10 Okay

Deanna

Stayed 4 nights in Dec 2025

4/10 Poor

Carlos

Disliked: Property conditions & facilities
Run down
Stayed 2 nights in Dec 2025

8/10 Good

Ann

Traveled with family
Liked: Staff & service
Property is showing its age. Great to have coffee shop, bar, lounge, dining room and rooftop bar on property.
Stayed 4 nights in Nov 2025

8/10 Good

Michael

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love this property and the bar on the roof with a great view as well as the amazing restaurant downstairs. The lounge w the live jazz band is great too. Bar staff and the valet / door people / hostess were all really great. The front desk staff needed help and was not as welcoming some of the time. Some of the public facilities could be cleaner such as the lobby restroom which was a mess at 8am from the night prior bar crowd. Other than that great food great drinks and a welcoming door staff at all times. Highly recommend
Stayed 4 nights in Nov 2025

10/10 Excellent

Austin

Stayed 1 night in Nov 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
Stayed 2 nights in Nov 2025

8/10 Good

Bryana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
Stayed 3 nights in Nov 2025

10/10 Excellent

Margaretta

Liked: Cleanliness, staff & service, amenities
Great hospitality all around. Good vibes. Jazz at night is wonderful. Food and music perfect.
Stayed 3 nights in Nov 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moring staff at front counter had a dry personality. Not friendly at all other staff excellent ln the day we left
Stayed 3 nights in Nov 2025

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Stylish hotel with nice comfortable rooms and a nice breakfast spot.
Stayed 3 nights in Nov 2025

6/10 Okay

Christopher

Disliked: Amenities
I booked the hotel because of the world-class restaurant, but I failed to learn that nothing is open on Mondays and Tuesdays. We left on Wednesday morning. I paid for the room through Expedia, but was surprised by the New Orleans added taxes for Destination Amenity fees, Convention tax, tourist tax, state taxes, city taxes and parking taxes. What really irritated me was the tax on the total amount of taxes I paid.
Stayed 2 nights in Nov 2025

10/10 Excellent

Elyse

Traveled with partner
Liked: Amenities, property conditions & facilities
The room was in decent shape
Stayed 2 nights in Nov 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pontchartrain hotel is beautiful! Loved the vintage feel. Staff were always helpful. Trolley stop directly across the street from the hotel entrance. Bar upsatstaits and downstairs. Nice little breakfast restaurant as well
Stayed 3 nights in Nov 2025

2/10 Terrible

SHEE

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Poor stuff
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Stayed 3 nights in Nov 2025

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 2 nights in Nov 2025

6/10 Okay

Michele

Stayed 1 night in Nov 2025

10/10 Excellent

Anna

Stayed 3 nights in Nov 2025

8/10 Good

Thomas

Liked: Staff & service
It is a pretty good location and very easy to get on the green trolley car out the front door. Easy walk across street to get on streets walking towards Magazine Street to see street after street of the beautiful homes in this part of the Garden District. Staff was friendly. Little coffee shop off lobby was good and served the wonderful French Truck coffee.
Stayed 4 nights in Nov 2025

10/10 Excellent

Lyndsey

Stayed 3 nights in Nov 2025