4/10 Poor
Daniel
Traveled with group
Sep 4, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Okay for what it is but better choices elsewhere..
Great location but the Inn has seen better days.
It's a very short walk to Bourbon or Canal with shops and restaurants being plentiful. The area felt quite safe at all hours, although, depending on which side of the hotel you are on, could be quite noisy.
The first day I arrived, I was given a lesser quality room than I reserved (a queen, when I reserved and paid for a king deluxe) and the front desk clerk was clueless about what she could do about it. Apparently all the king deluxe were booked (I reserved my room in March, 6 months prior to my vacation) but she offered me a comparable room at their sister hotel, the Inn on St. Ann. I was part of a large group of friends, all staying at this hotel together so I did not see that as a good option. She also offered to call one of the other reservations and see if they would be willing to downgrade and switch rooms. I asked why such a courtesy wasn't given to me, why I was downgraded without any notice and I reserved it 6 months prior but she had no answer. I was stuck in what felt like a closet under the stairs. A tiny room that honestly should never be reserved to anyone, it was that bad. Miraculously, when leaving for breakfast the next morning, there was a note taped to my door to visit the office and when I did, the correct room magically opened. I moved immediately to the correct room, which felt like a completely different hotel with its space and atmosphere. I'm not sure I would recommend this hotel sadly.
Daniel
Stayed 5 nights in Aug 2025
