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Holiday Inn New Orleans West Bank Tower by IHG

3.0 star property

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Photo gallery for Holiday Inn New Orleans West Bank Tower by IHG

Daily buffet breakfast (USD 10.99 per person)
Terrace/patio
Exterior
Exterior
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$118
$104 nightly
$118 total
Total with taxes and fees
Apr 1 - Apr 2

Explore the area

View in a map
275 Whitney Ave, Gretna, LA, 70053
  • Place, Oakwood Center
    ‪3 min walk‬
  • Place, Mini Military Museum
    ‪3 min drive‬
  • Place, German-American Cultural Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Top Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Property amenity
Courtyard by Marriott New Orleans Westbank/Gretna
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very Good, 1,002 reviews
$129 nightly
The price is $149
Mar 23 - Mar 24
Total with taxes and fees
Courtyard by Marriott New Orleans Westbank/Gretna

About the neighborhood

Gretna

With a stay at Holiday Inn New Orleans West Bank Tower by IHG in Gretna (Terrytown), you'll be a 5-minute drive from Ernest N. Morial Convention Center and 6 minutes from National World War II Museum. .This hotel is 3.9 mi (6.2 km) from Port of New Orleans and 4.3 mi (6.9 km) from Julia Street Cruise Terminal.

What's nearby

  • Oakwood Center - 3 min walk - 0.2 miles
  • Mini Military Museum - 3 min drive - 1.6 miles
  • German-American Cultural Center - 3 min drive - 1.8 miles
  • McArthur Shopping Center - 3 min drive - 2.0 miles
  • Canal Street - 6 min drive - 4.3 miles

Getting around

  • Saint Charles at Lee Circle Stop - 6 min drive
  • New Orleans Union Passenger Terminal - 11 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Hen House - ‬17 min walk
  • ‪The Ground Pat'i - ‬6 min walk
  • ‪Toast - ‬12 min walk
  • ‪Golden Wings - ‬15 min walk
  • ‪Taqueria 2 Brothers - ‬16 min walk

About this property

Holiday Inn New Orleans West Bank Tower by IHG

Holiday Inn New Orleans West Bank Tower by IHG offers 180 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 180 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy American cuisine at Round House Bar and Grill, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Gretna? This hotel has 3614 square feet (336 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.
Round House Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 10.99 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round House Bar and Grill

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3,614 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 13 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are available for USD 3.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10.99 per person
  • Crib (infant bed) fee: USD 3.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Bank
Holiday Inn New Orleans West Bank Tower
Holiday Inn New Orleans West Bank Tower Gretna
Holiday Inn New Orleans West Bank Tower Hotel
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn West Bank Tower
Holiday Inn West Tower New Orleans
Holiday Inn Gretna
Gretna Holiday Inn

Holiday Inn New Orleans West Bank Tower by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 478 out of 1007 reviews
Rating 8 - Good. 282 out of 1007 reviews
Rating 6 - Okay. 127 out of 1007 reviews
Rating 4 - Poor. 60 out of 1007 reviews
Rating 2 - Terrible. 60 out of 1007 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2025

6/10 Okay

Rosalind

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was supposed to be included with the stay, but both days they closed the restaurant before 9:30, it was to opened until 11. They offered no compensation, or discount, just said sorry about that. That's is unacceptable, and bad business. I go to New Orleans often, but i will not be staying there.
Stayed 1 night in Nov 2025

2/10 Terrible

Rosalind

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was supposed to be included, both days they closed earlier than we were told. They didn't even offer adiscount on room, or voucher to get Breakfast somewhere else. That is unacceptable!
Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Stayed 1 night in Nov 2025

2/10 Terrible

HOPE

Traveled with group, Traveled with family
Disliked: Amenities
Had to wait one hour and thirty minutes after check in time to be able to get in our rooms. Didn’t get a receipt at checkout and it has been over 7 days and I’m still waiting on my accidental deposits to be returned.
Stayed 1 night in Nov 2025

8/10 Good

Charles

Stayed 2 nights in Nov 2025

2/10 Terrible

Stanley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First, this hotel is definitely old. If not, it smells old. The first room we were assigned was on the highway side with constant traffic noise. They reassigned the room, which was great. However, there was the trade off from the previous room. The first room was seemingly cleaner. But neither exceeded our expectations. Both are borderline acceptable. The rooms were relatively clean and the beds were comfortable and provided good sleep/rest. During checkout, the female at the front desk was rude and unprofessional. She was tending to a customer in front of me. Based upon the conversation, he was requesting a receipt, which was to be provided via email. He was writing his email address, and I was standing in line to be helped next. Unbeknownst to me, she was waiting on me, but never said anything. I was trying to respect the previous person's privacy. She looked at me, eventually rolled her eyes, and said "may I help you" in a condescending way. I then said I didn't know you were waiting on me because I don't read minds. She said I don't either. But how was I to know it was my turn? Anyhow, between the lackluster stay, poor CS, and homeless picking at the breakfast bar, I won't be staying here again, not would I recommend it. 0 star for me...
Stayed 1 night in Nov 2025

10/10 Excellent

Marion

Stayed 1 night in Nov 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean.
Stayed 2 nights in Nov 2025

8/10 Good

Shannon

Stayed 1 night in Nov 2025

6/10 Okay

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
ok
Stayed 2 nights in Nov 2025

10/10 Excellent

Bryant

Stayed 2 nights in Nov 2025

8/10 Good

kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location, beds were very comfortable, front desk was very friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Stayed 1 night in Nov 2025

10/10 Excellent

PARICHE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The consistency of the service always seems to amaze me.The staff always greeting with a smile ,clean rooms,delicious chicken wings during happy hour.Thanks for great service every time we visit.
Stayed 1 night in Nov 2025

6/10 Okay

George

Liked: Amenities
Staff was nice but room had a little roach problem.
Stayed 1 night in Nov 2025

10/10 Excellent

Candace

Stayed 1 night in Oct 2025

8/10 Good

Joshua

Stayed 2 nights in Nov 2025

2/10 Terrible

Huda

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The whole hotel is neglected and not well maintained. Our room and bathroom were dirty and things were broken.
Stayed 3 nights in Nov 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, staff was attentive. Location was convenient and not far drive to NO. My only complaint was it was hard to fall asleep with the interstate is traffic right outside the window, otherwise was fine
View from room
King room
Stayed 1 night in Nov 2025

4/10 Poor

Zachary, Paragould

Stayed 1 night in Nov 2025

2/10 Terrible

Haitham

The bed not clean
Stayed 1 night in Oct 2025

10/10 Excellent

Kerry

Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Nov 2025