Compare Arcade Hotels in New Castle

"We have actually filled a complaint in regards to this hotel. Do not stay this is a 1 star hotel not a 3 star hotel. Manager did not respond for last 3 days. Did not even provide a full refund"

"Very nice place"

"Honestly the best breakfast of the many, many hotels I've stayed at over the years. Also, te bar here is perfect for a night cap. Rooms are clean, beds are comfy, and really the hotel is a rtal good value. "

"Hotel staff was great. They were very helpful and accommodating"

"Reserved a King bed and as soon as you get there they change it out to a queen bed. Ice machine on floor was broken, various lights in room did not work. No safe in room. We found out on our last day staying with them that you had to call to get housekeeping to clean your room. Would not recommend."

"The night that we checked in the front desk was questioning what I wanted to book. After explaining that is what we want she still tried to question it. The following morning when I was trying to check out (530am as we had a drive) I waited 30 minutes for someone to come to the front desk. Knocked on all the staff doors, called the front desk repeatedly and still no on. No where to put my room keys for a drop box. I finally left a note with my room keys on the desk explaining that I could not wait anymore."