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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

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Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Lobby
Exterior
Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
$151
$127 nightly
$151 total
Total with taxes and fees
May 4 - May 5

Explore the area

View in a map
3501 Mallory Lane, Franklin, TN, 37067
  • Place, Aspen Grove Park
    ‪13 min walk‬
  • Place, CoolSprings Galleria
    ‪2 min drive‬
  • Place, Broadway
    ‪19 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 787 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(10 reviews)
  • 490 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(79 reviews)
  • City view
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(33 reviews)
  • 429 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(95 reviews)
  • 563 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(6 reviews)
  • 543 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 533 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(14 reviews)
  • 340 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Hyatt Place Nashville/Franklin/Cool Springs
Franklin
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, 1,101 reviews
$97 nightly
The price is $115
May 3 - May 4
Total with taxes and fees
Hyatt Place Nashville/Franklin/Cool Springs

About the neighborhood

Franklin

With a stay at Hyatt House Nashville/Franklin/Cool Springs in Franklin, you'll be within a 5-minute drive of CoolSprings Galleria and Aspen Grove Park. .This hotel is 13.2 mi (21.3 km) from Nashville Zoo and 2.5 mi (4.1 km) from Saint Thomas Medical Partners.

What's nearby

  • Aspen Grove Park - 13 min walk - 0.7 miles
  • CoolSprings Galleria - 2 min drive - 1.5 miles
  • Vanderbilt University - 19 min drive - 19.9 miles
  • Broadway - 19 min drive - 20.8 miles
  • Grand Ole Opry - 26 min drive - 28.5 miles

Getting around

  • Nashville Riverfront Station - 19 min drive
  • Nashville International Airport (BNA) - 28 min drive

Restaurants

  • ‪Blimpie - ‬7 min walk
  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Culver's - ‬5 min walk
  • ‪Neighbors - ‬4 min walk

About this property

Hyatt House Nashville/Franklin/Cool Springs

Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 125 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
You can enjoy a meal at the restaurant serving the guests of Hyatt House Nashville/Franklin/Cool Springs, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary self-serve breakfast is served on weekdays from 6:30 AM to 8:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary self-serve breakfast is served between 6:30 AM and 8:30 AM on weekdays.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 782 out of 1002 reviews
Rating 8 - Good. 132 out of 1002 reviews
Rating 6 - Okay. 39 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and friendly. We were happy with the room and location. We could walk to several places to eat and shop. The breakfast was a bit subpar. Not super tasty and not much variety. But very well presented and again everyone was very nice and the setup was neat and clean. Parking was a little dodgy. The front spaces fill up very quickly and the back ones are not as convenient to park at. Overall, we had a very good stay. Beth at the front desk was very helpful and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Stayed 1 night in Jan 2026

10/10 Excellent

Nelson

Stayed 8 nights in Dec 2025

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy rooms. Quiet night and got great sleep. It’s also in a wonderful place.
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately the omelet bar was closed during our stay. Good breakfast otherwise. Room was beautiful- new, clean, tastefully decorated. Elevators were fast and immaculate. Very comfortable hotel!
Stayed 4 nights in Dec 2025

6/10 Okay

Thomas

Stayed 1 night in Dec 2025

8/10 Good

Heather

Stayed 4 nights in Dec 2025

8/10 Good

Libby

Liked: Cleanliness, property conditions & facilities
The room was clean and comfortable; the staff was very friendly. I enjoyed everything about my stay except for the breakfast. Breakfast was horrible. I couldn’t tell for sure, but I think the eggs were probably powdered eggs, they were cold… I put cheese on them and it didn’t even come close to melting. The potato cakes that they called hashbrowns were also cold. The coffee was really good, but the rest of the breakfast was horrible.
Stayed 1 night in Dec 2025

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms were clean, staff was friendly
Stayed 1 night in Dec 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, very friendly and pleasant staff, nice sized room. My only complaint is there is not an exhaust fan in the bathroom to process the steam from a shower. When there are four people in a room showering, it can become quite stuffy.
Stayed 1 night in Dec 2025

10/10 Excellent

Tekeshia

Stayed 2 nights in Dec 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Outstanding accommodation.
Stayed 5 nights in Dec 2025

10/10 Excellent

Tally

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room was really spacious, breakfast was better than the typical provided, pool was very nice, and on-site bar was a plus. Would stay again!
Stayed 2 nights in Dec 2025

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Polite staff, spacious room, yummy breakfast.
Stayed 2 nights in Dec 2025

10/10 Excellent

Arne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and friendly staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel, in the middle of lots of things. Staff nice and room was clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Jayne

Stayed 1 night in Nov 2025

10/10 Excellent

Deanna

Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, outdoor firepits, good breakfast!
Stayed 4 nights in Nov 2025

10/10 Excellent

Latoya

Stayed 2 nights in Nov 2025

10/10 Excellent

MARIO

Stayed 1 night in Nov 2025

10/10 Excellent

Katelyn

Stayed 2 nights in Nov 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very impressed. The suite was awesome with all the amenities.
Stayed 1 night in Nov 2025