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Portola Hotel & Spa at Monterey Bay

4.0 star property

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Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Creator video
Building design
2 restaurants, breakfast served
2 restaurants, breakfast served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
$240
$202 nightly
$240 total
Total with taxes and fees
Dec 21 - Dec 22

Explore the area

View in a map
Two Portola Plaza, Monterey, CA, 93940
  • Place, Monterey Convention Center
    ‪1 min walk‬
  • Place, Golden State Theatre
    ‪3 min walk‬
  • Place, Fisherman's Wharf
    ‪3 min walk‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

8.0 out of 10
Very good
(13 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

9.4 out of 10
Exceptional
(16 reviews)
  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(235 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Portola)

9.0 out of 10
Wonderful
(126 reviews)
  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

8.0 out of 10
Very good
(12 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

8.8 out of 10
Excellent
(27 reviews)
  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

8.8 out of 10
Excellent
(17 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Harbor View (Partial)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbor View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Portola)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Monterey

With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. .This spa resort is 0.9 mi (1.5 km) from Monterey Bay and 1.6 mi (2.6 km) from Monterey Bay Aquarium.
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk - 0.0 miles
  • Monterey State Historic Park - 2 min walk - 0.1 miles
  • Golden State Theatre - 3 min walk - 0.2 miles
  • Fisherman's Wharf - 3 min walk - 0.2 miles
  • Cannery Row - 14 min walk - 0.8 miles

Getting around

  • Monterey Station - 9 min drive
  • Monterey Peninsula Airport (MRY) - 13 min drive

Restaurants

  • ‪Alvarado Street Brewery - ‬3 min walk
  • ‪Dust Bowl Tap Depot - ‬7 min walk
  • ‪Turn 12 - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Plumes Coffee House - ‬2 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort with 2 restaurants connected to the convention center in Monterey
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured self parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 40.65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Renovated entire property - December 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 30 2025 to December 31 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from November 30 to December 31:
  • Swimming pool
The property will be renovating from November 30 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation (varies based on length of stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 29.04 per night (in/out privileges)
  • Secured valet parking fee: USD 40.65 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1918 out of 2808 reviews
Rating 8 - Good. 514 out of 2808 reviews
Rating 6 - Okay. 231 out of 2808 reviews
Rating 4 - Poor. 74 out of 2808 reviews
Rating 2 - Terrible. 71 out of 2808 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

DALJIT

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Oct 2025

10/10 Excellent

Long Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Very dog friendly hotel. We stayed here with our husky. The receptionists were very helpful. The room was modern and clean. Will stay here again.
Stayed 1 night in Sep 2025

6/10 Okay

Suzanne

Traveled with family
Disliked: Staff & service, amenities
Not great value, great location, big sprawling conference hotel. Limited personal service. Only way to reach staff was by texting to a virtual assistant! Wouldn’t stay there again
Stayed 1 night in Sep 2025

10/10 Excellent

LYNN

Traveled with family
Liked: Amenities
Great property & location. Would stay again
Stayed 1 night in Sep 2025

10/10 Excellent

Amish

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

8/10 Good

Annie

Stayed 1 night in Sep 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Place

It was Excellent, very recommended
Stayed 2 nights in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Hollyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful!
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2025

10/10 Excellent

Frank, Chula Vista

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2025

6/10 Okay

PAUL

Traveled with family
This property was ok, if you wanted you room cleaned you had to request it daily, this should be a given. Area around the hotel was just ok.
Stayed 4 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay we ever had.
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel, very clean and very friendly staff. It was very pet friendly as well which was nice for us. It’s in a great location and is usually walkable to many restaurants with little wineries and shops all around it. There’s a really nice free trolley that stops outside the hotel and takes you right to cannery row and aquarium area, which was very convenient for us. I would definitely stay at this hotel again and would recommend it to anyone who wants a lovely stay in the Monterey area.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel , friendly staff with good dining options. Adjacent to Fishermans Wharf.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nancy, San Bruno

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by Oscar the nite mgr over the phone very helpful cust service did not return my call regarding parking charge they charged my card 50$ for one nite n it’s 25+tax on parking why tax on parking or any costs for what we pay at this hotel it should be comped just my suggestions
Stayed 1 night in Sep 2025

6/10 Okay

Michelle

Stayed 2 nights in Sep 2025

6/10 Okay

Katia

Stayed 1 night in Sep 2025

10/10 Excellent

SANJEEV

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean, safer and close to all the popular dining areas. We enjoyed our stay at this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Juin, san diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue since we had a van that was too tall for yhe parkimg structure.
Stayed 3 nights in May 2025

10/10 Excellent

Ffion

Stayed 1 night in Sep 2025

10/10 Excellent

Deneen

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here although we miss the yummy cookies that they used to provide
Stayed 1 night in Sep 2025