2/10 Terrible
Julian
Sep 19, 2025
I had a prepaid reservation for Hyatt Place. My flight ended up being delayed and as a result I arrived at midnight instead of 8pm. I had called the hotel earlier in the day to make sure they knew my flight was delayed and to make sure there would be no issues with my reservation. Once I arrived at the airport and called the hotel to get a shuttle they informed me they had no rooms left at the Hyatt Place but they had a room at a different hotel. The shuttle picked me up to take me to the other hotel and that’s when I found out the hotel was significantly farther away. I had picked the Hyatt Place because of the location. I was in town due to the death of my brother and needed to be close to other family members. Because at this point it was after 1am and I needed to get up early to get back to the airport to pickup the car I had rented (I arrived too late to pick it up that night/morning) I just didn’t have the energy to argue with them and put up a fight. However, now I want to leave this review. My reservation was paid for and they knew I was coming. This should not have happened at all. It made it much harder to drive around to attend the funeral and visit family because I was now staying much farther away. Very disappointing!
Julian
Stayed 2 nights in Sep 2025


















