4/10 Poor
Michelle
Sep 18, 2025
Disliked: Staff & service, property conditions & facilities
I typically don’t do less favorable reviews but…. We checked in early and our room wasn’t ready… we had to call several times for towels … we missed our reservation twice and an important business meeting due to the fact we couldn’t get ready in a timely manner due to the towels and elevator not working! We had to take stairs due to the elevator was down often and at 1 point my friend was stuck in it for 30 minutes never mind the fact she’s a veteran with cloister phobia and ptsd!The fire department could barely get out!!! We received NO apology No are you ok? Nothing!!! But our resort fee of 79$ This was definitely not the relaxing trip we were in so need of ! My friend was traumatized soooo bad she would only take the stairs for the remainder of our stay! We had to book an extra 2 days due to the weather smh rather than giving us the same room we had to get a different room… which was fine but it wasn’t ready till almost 9 pm due to their staff shortages… we finally got in our room and we still had no towels again and had to walk 3 flights again to get towels. I typically love this hotel buuuuuttttt not this visit.Hopefully they get help aswell as better customer service!
Michelle
Stayed 2 nights in Aug 2025
