Compare Waterpark Hotels & Resorts in Mesa

"I reserved a non smoking room with a fridge. When I got there the receptionist said there were no rooms like that left. Only a smoking room (Why was I able to reserve one then?). So she said I could get a room without a fridge. I asked for my money back, at which time she said they can’t do that. That was when she started a serious attitude. So I took the room. Went to it and there were 2 large barking dogs in a room right under mine. Along with dog crap all over outside. I went back to the office to complain, and she gave me even more attitude. So I left and slept in my truck that night. Not at all what I wanted after a long day at work. NO APPOLOGY! NO REFUND! Terrible customer service! Terrible experience. I asked for the managers name and number, which she gave me. But it goes to corporate. They told me they don’t deal with such complaints. That I need to deal with the manager of the location. I gave up!! I’ll never use Hotels.com, or Motel 6 again. Plus will definitely tell as many people as I can. "

"Google doesn't know where it was its to new"

"The mattress in our room 115 needs to be replaced, I woke up every morning with a sore lower back, I could hear the springs catch and then spring loose when I changed position. Staff was friendly, the hotel itself is a bit dated but very clean. The continental breakfast was decent. We did not use the pool so I cannot comment on that. Overall for the price it was good, just wished the mattress was better."

"ok but old and kinda run down "

"Clean rooms, easy check in & lots to do close by."

"For a budget hotel this was a great experience. The room was clean when I showed up and it was quiet and comfy. Dogs are absolutely allowed and you will see other guests on the property with them but I never actually heard any of them barking while I was in my room. I extended my stay at the desk and ALMOST got locked out of my room on my original checkout date because they didn't reprogram my key when I paid for my extra days but luckily i made it home 20 minutes before the office supposedly closes and had time to get the issue rectified. No idea if anybody woulda been there after hours but it seems reasonable to believe someone would have been. The area around the hotel is a little rough around the edges but I never actually felt unsafe during my stay despite a few sightings of "interesting" people meandering about the surroundings of the property. They all minded their own business. This is an extended stay hotel and my room had a full sized fridge, microwave and stovetop. Room service has yet to"