Compare Hotels with a Gym in Merrimack

"We had ants in our suite - in the bathroom at first - and we brought this to the attention of the front desk. We were guaranteed a partial refund. Nobody came to clean any parts of the suite despite going back to let the front desk know the ants had now spread to the main living area. We stayed for two nights and the ants were there from the very beginning! Despite following up with the front desk multiple times, manager via phone, and hotels.com, I was NEVER issues any refunds. The 'breakfast' that is included is abysmal, as well. There were NO plates available and staff simply shrugged and walked away. The selection of items was awful, the juice machine was broken, no to go cups available for coffee, and there were multiple parties that had pets sitting in the main area and by the food stations."

"The room was clean and the front desk was very helpful"

"I checked in to a room and within an hour, another guest walked into my room with card access. When I addressed this with staff, they blamed the previous guest for not turning in their key when they requested a room change. I was told their policy was the guest would leave their key in the room when they leave which I find to not be appropriate since they more placed responsibility on the previous guest. There are several opportunities in which the key can be deactivated including when I actually check into the room. I felt blaming the other guest of this mistake and placing responsibility on the previous guest was unprofessional with a lack of care regarding guest safety and I strongly recommend a change in protocol."

"Everything was great and the staff were very accommodating"

"It’s average"

"This is a great little gem of a hotel in Salem, nothing fancy, but is exceptionally clean, with friendly staff, quiet surroundings, and access to lots of amenities. I stay here periodically when I am in town for work, and I always feel really happy that I did."