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Hacienda Susula

3.5 star property

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Photo gallery for Hacienda Susula

3 outdoor pools
Premium bedding, minibar, in-room safe, blackout drapes
Exterior
Restaurant
Junior Suite Swim Out- 1 King | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
$154
$127 nightly
$154 total
Total with taxes and fees
Jan 24 - Jan 25

Explore the area

View in a map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314
  • Place, Animaya Zoological Park
    ‪16 min walk‬
  • Place, Paseo de Montejo
    ‪17 min drive‬
  • Place, Progreso Beach
    ‪61 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪13 min drive‬

Room options

View all photos for Junior Suite Swim Out- 1 King

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite Swim Out- 1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed | Premium bedding, minibar, in-room safe, blackout drapes

Suite Swim Out- 1 King bed

8.0 out of 10
Very good
(1 review)
  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen | Premium bedding, minibar, in-room safe, blackout drapes

Suite Swim Out- 2 Queen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite W/ Terrace & Pool View- 1 King

Premium bedding, minibar, in-room safe, blackout drapes

Suite W/ Terrace & Pool View- 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Suite W/Terrace & Pool View- 2 Queen

Premium bedding, minibar, in-room safe, blackout drapes

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Jr Suite W/Terrace & Pool View-1 King

Premium bedding, minibar, in-room safe, blackout drapes

Jr Suite W/Terrace & Pool View-1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King | Premium bedding, minibar, in-room safe, blackout drapes

Master Suite Swim Out- 2 King

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite & Pool View-1King & 2 Queen

Premium bedding, minibar, in-room safe, blackout drapes

Master Suite & Pool View-1King & 2 Queen

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

Similar properties

2 bars/lounges, swim-up bar, poolside bar
Hacienda Xcanatun, Angsana Heritage Collection
  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 473 reviews
$171 nightly
The price is $202
Feb 18 - Feb 19
Total with taxes and fees
Hacienda Xcanatun, Angsana Heritage Collection

About the neighborhood

Mérida

Located in Mérida, Hacienda Susula is within a 15-minute drive of Yucatán Siglo XXI Convention Center and U.S. Consulate General Mérida. .This hotel is 7.2 mi (11.6 km) from Paseo de Montejo and 6.7 mi (10.7 km) from Mérida Cathedral.

What's nearby

  • Animaya Zoological Park - 16 min walk - 0.9 miles
  • Paseo de Montejo - 17 min drive - 8.7 miles
  • Yucatán Siglo XXI Convention Center - 18 min drive - 7.6 miles
  • Plaza Altabrisa - 24 min drive - 12.3 miles
  • Progreso Beach - 61 min drive - 27.8 miles

Getting around

  • Teya-Merida Station - 36 min drive
  • Mérida International Airport (MID) - 17 min drive

Restaurants

  • ‪Jardín Mastache - ‬6 min drive
  • ‪Pollos El Leñador - ‬5 min drive
  • ‪Estrella de Mar II - ‬7 min drive
  • ‪Xin Long - ‬5 min drive
  • ‪Plaza Garibaldi - ‬7 min drive

About this property

Hacienda Susula

Hotel in Mérida with 3 outdoor pools and a rooftop terrace
Hacienda Susula offers 31 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site.

Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision.

Make yourself at home in one of the 31 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a rooftop terrace and a garden and make use of amenities such as wedding services. Additional features at this hotel include a picnic area and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the poolside bar. A complimentary continental breakfast is served daily from 7:30 AM to 11:30 AM.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 11:30 AM.
Hacienda Susula has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Hacienda Susula Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 43 reviews
Rating 8 - Good. 12 out of 43 reviews
Rating 6 - Okay. 2 out of 43 reviews
Rating 4 - Poor. 3 out of 43 reviews
Rating 2 - Terrible. 1 out of 43 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Denis

Traveled with partner
Liked: Cleanliness, amenities
Atención increíble personal super amable Instalaciones limpias y muy tranquilasla alberca es una hermosura y todo excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

Ricardo

Stayed 3 nights in Aug 2025

10/10 Excellent

Osmany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2025

10/10 Excellent

selene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025

2/10 Terrible

AJIT, Sacramento

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025

10/10 Excellent

James

Stayed 1 night in Jul 2024

8/10 Good

Cecilia de los Angeles

Stayed 1 night in Aug 2025

10/10 Excellent

Haxel, Mérida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo el lugar.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Aug 2025

8/10 Good

Alejandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Único inconveniente el dormitorio no tenía acceso agua y me movieron otra habitación.
Stayed 1 night in Aug 2025

8/10 Good

Wendy

Stayed 1 night in Aug 2025

8/10 Good

KATY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La atención al lle
Stayed 1 night in Aug 2025

10/10 Excellent

Manuel

Stayed 1 night in Jul 2025

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
excelente opción para tu estancia
Stayed 4 nights in Jul 2025

10/10 Excellent

Psic. Evita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo todo ! Y muy rico el restaurante
Stayed 1 night in Jun 2025

10/10 Excellent

Yasmin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025

10/10 Excellent

LILIA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

6/10 Okay

angelica

Liked: Room comfort
Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
Stayed 4 nights in Apr 2025

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025

4/10 Poor

bianca z

Traveled with family
Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025

8/10 Good

Jaime Emmanuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Giobana patricia

Traveled with partner
Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025