Compare Business Hotels in Mentor

"My stay was flawless and I was impressed at how kind every member of the staff was in the hotel. You were never met with a frown. The hotel is a rare example of great customer service. I would stay again in a heartbeat. "

"Big, clean rooms at a good price. Staff was wonderful. "

"From the valet to the housekeeping staff everyone at Cleveland Hotel indigo were extremely professional , welcoming and kind I will always book at this hotel when staying in downtown Cleveland"

"There were no carts to transpot luggage to the room. We are 76. Hatd to carry some of our things"

"Flexible when I had to extend my stay"

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."