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Hotel Puerta América

Property class: 5 and above

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Photo gallery for Hotel Puerta América

An outdoor seating area with sofas and tables, umbrellas, and potted plants.
A modern outdoor pool area with lounge chairs and seating, surrounded by a building with large windows and a red roof.
A modern hotel lobby with a mix of seating areas, a reception desk, and a bar.
A modern bar area with a central island, bar stools, and patterned wall designs.
A multi-story hotel with a modern design, featuring a prominent central entrance and balconies on each floor.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is $169
$154 nightly
$169 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Place, Plaza de Toros de Las Ventas
    ‪18 min walk‬
  • Place, Calle de Alcalá
    ‪20 min walk‬
  • Place, Paseo de la Castellana
    ‪3 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬

Room options

View all photos for Junior Suite

A modern living room with red walls, a flat-screen TV, and black leather sofas.

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Executive Suite

A modern hotel room with a bed, a glass partition, and a view of a cityscape.

Executive Suite

  • 645 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Zaha Hadid Space Club

A modern bedroom with a curved bed, a flat-screen TV, and a large window.

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Room

A modern hotel room with a large bed, a vanity with two mirrors, and a dark accent wall.

Deluxe Room

9.0 out of 10
Wonderful
(67 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free wired internet

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The price is $127
Nov 15 - Nov 16
Total with taxes and fees
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About the neighborhood

Madrid

With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Bernabéu Stadium and Paseo de la Castellana. .This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 2.9 mi (4.7 km) from National Prado Museum.

What's nearby

  • Torres Blancas - 3 min walk - 0.2 miles
  • Plaza de Toros de Las Ventas - 18 min walk - 1.0 mile
  • Calle de Alcalá - 20 min walk - 1.1 miles
  • Paseo de la Castellana - 3 min drive - 1.1 miles
  • Bernabéu Stadium - 4 min drive - 1.4 miles

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Reblochón - ‬4 min walk
  • ‪Mega Fénix - ‬6 min walk
  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪The Thirty Three - ‬3 min walk
  • ‪Bar Quero - ‬13 min walk

About this property

Hotel Puerta América

Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
The Observatory - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
Karrara Terrace - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 14 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 23 to September 15
Pool access available from 11:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Hotel Puerta América Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool room - the whole thing was one big circle. Close to the subway. Would stay again!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice location, i would stay here again
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, skyline, our room, etc was just wonderful. I would definitely go back.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, from the staff to the amenities, restaurants. 100% recommended
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some reason I missed to book breakfast, which I always do. Flabbergasted that they wanted 30€ per person for breakfast which I think is a rather ludicrius price.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great art and location.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel. Every floor is influenced by a different architecture/style. Our room was spacious and very clean. We had two showers in the bathroom! A first for us. Hotel is perfect if you are going to Madrid for a concert at the Metropolitano stadium. It's on the same train line.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, the carpet in my room was stained.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and location was perfect! Very clean room!
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect and the hotel is beautiful
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel. Great rooms, comfy beds and the decor on each floor is amazing. The staff are exceptionally friendly and helpful too. The observatory bar and resteraunt has great veiws over the city and the hotel is only 15mins from the siaport by taxi and has a metro station conveniently located 150m away. Will be staying again, its faultless.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Excellent
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and an amazing experience!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very helpful staff and beautiful interior design. A unique stay in Madrid.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect the rooms was so beautiful
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design hotel
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Stayed 5 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a very different place. We Were In a Room with Barry Strange spaces, a lot of mirrors and Open spaces. We’re not very comfortable with this kind of design. If you would like much more traditional hotel, I would highly recommend you. Don’t choose this one.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Clean and unique design
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024