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The Norfolk

Property class: 4

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Photo gallery for The Norfolk

A window with a four-pane design, flanked by curtains with a floral pattern, and a radiator below.
A bedroom with a bed, a bedside table with a kettle, cups, and bottles, a TV mounted on the wall, and a window with curtains.
A bedroom with a large window, a chandelier, a framed picture, and a wooden headboard.
A lobby with a green sofa, a small round table, a patterned floor, and a window with curtains.
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • 24/7 front desk
The current price is $130
$109 nightly
$130 total
Total with taxes and fees
Sep 6 - Sep 7

Explore the area

View in a map
6-8 Norfolk Square, London, England, W2 1RS
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Place, Paddington Central
    ‪6 min walk‬
  • Airport, London (LGW-Gatwick)
    ‪102 min drive‬

Room options

View all photos for Cosy Double Room

A neatly made bed with pillows, a bedside lamp, and a wall clock.

Cosy Double Room

7.4 out of 10
Good
(3 reviews)
  • 86 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a bed, bedside table, and a window with curtains.

Deluxe Double Room

7.0 out of 10
Good
(2 reviews)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior King Room

A hotel room with a wooden headboard, a bed with white linens, a radiator, a green kettle, a small table with a bowl and a glass, and floral wallpaper.

Superior King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Lower Ground Deluxe Double Room

A neatly made bed with white linens, a bedside table with a lamp, and a framed botanical print on the wall.

Lower Ground Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Cosy Double Park View Room

A bedroom with a bed, a bedside table with a kettle, cups, and bottles, a TV mounted on the wall, and a window with curtains.

Cosy Double Park View Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Similar properties

Exterior
Bob W London Hyde Park
London City Centre
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 469 reviews
$128 nightly
The price is $154
Sep 20 - Sep 21
Total with taxes and fees
Bob W London Hyde Park

About the neighborhood

London

A stay at The Norfolk places you in the heart of London, within a 10-minute walk of Hyde Park and Kensington Gardens. .This hotel is 0.9 mi (1.5 km) from Oxford Street and 1 mi (1.6 km) from Marble Arch.

What's nearby

  • Hyde Park - 6 min walk - 0.4 miles
  • Kensington Gardens - 6 min walk - 0.4 miles
  • Paddington Central - 6 min walk - 0.4 miles
  • Oxford Street - 13 min walk - 0.7 miles
  • Marble Arch - 15 min walk - 0.8 miles

Getting around

  • London Paddington Station - 2 min walk
  • Paddington Underground Station - 2 min walk
  • Heathrow Airport (LHR) - 51 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬1 min walk
  • ‪CÉ LA VI London - ‬3 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪The Bear (Craft Beer Co.) - ‬2 min walk
  • ‪Steam Bar - ‬3 min walk

About this property

The Norfolk

The Norfolk offers 31 accommodations with complimentary bottled water and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with satellite channels. This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.
Stay in one of 31 guestrooms featuring flat-screen televisions. Your memory foam bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include electric kettles and free tea bags/instant coffee, and housekeeping is provided once per stay.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
English breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19 for adults and GBP 19 for children

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 25 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 19 for adults and GBP 19 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

The Norfolk Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 15 out of 45 reviews
Rating 8 - Good. 19 out of 45 reviews
Rating 6 - Okay. 6 out of 45 reviews
Rating 4 - Poor. 4 out of 45 reviews
Rating 2 - Terrible. 1 out of 45 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, rooms are clean and cozy. O only slight downside is that there’s no elevator to take suitcases up but staff will help with that
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A simple room, super small shower, but for a cheap place to stay, it was worth the price. Also, the location is nice and close to shops, food and the train.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the lady on reception was very helpful and a accommodating and we were very impressed with everything.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and friendly and helpful , very accommodating with quite literally everything . We stayed during a heatwave and the air conditioning was an absolute lifesaver. The beds were comfy , the tv had Netflix and everything like that it was so lovely !
Stayed 6 nights in May 2026
Verified review

8/10 Good

Eoin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Norfolk is really convenient to Paddington Station. The nearness makes travelling around London super easy. The surrounding area is busy but safe. Inside the hotel is clean. Staff were always on site and helpful. I would stay here again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Joseline

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great service
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

BATIA

Liked: Cleanliness, staff & service
The location is simply excellent,but the room is too small for 2 people.Was disappointed there are no elevators in the hotel.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location 5 minutes walk from Paddington. Very clean and well equipped, newly renovated with really helpful friendly staff. Yes bathrooms tiny but spotless and had everything you could need and more. Some noise but that's expected in a period building in a major city. Would not hesitate to book again.
Stayed 1 night in May 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, staff & service
Having to pay £100 (holding fee) is not needed. Only hotel I’ve stayed at that does this. Not a fan of this method. Staff very friendly & would recommend. Great location as well. Fairly comfortable although you can hear what’s going on in the adjacent rooms.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Joshua

Disliked: Staff & service, property conditions & facilities
Very small room, however is an ideal location for a very short stay. Staff woke us up at 12am telling off other guests next door. Not well handled. Overall for the price, there are better options available.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Linda

Liked: Staff & service
Good price compared with other hotels in central London and very close to all the transport links around Paddington station. Lovely reception staff. Room was great, comfy bed and crisp linen. Bathroom very small - everything you need and a good shower but it wouldn't suit a larger person. Door would benefit from more soundproofing - I could hear guests in the rooms opposite talking, but maybe I was unlucky and they were being particularly loud.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

SHANTELL

Liked: Cleanliness, amenities, property conditions & facilities
Shower was way too small!
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

David

Liked: Cleanliness, staff & service
Was no blind in Bathroom we didn’t notice as we checked in after 21-00 an was dark we went straight out when we came back I went to reception an complained about this , I had to hold a towel by window for wife to shower this month room 406
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall an ok place to stay. The room was very clean and nicely decorated, the bed was very comfy. It's in a decent area with good transport links and a shirt walk from Hyde Park. However, the bathroom was very small and hard to navigate. We were put in one of the lower rooms and there was some vibration from the trains. That would have been fine, except something in or above the room was rattling every time a train went under (about every 3-5 minutes). I reported it to the front desk as we were struggling to sleep and I'm not sure they understood what I was trying to say and just told me it's the trains and they stop at midnight. They did stop at midnight and we managed to get some sleep, only to be woken up by the rattling when services resumed around 6:30am. I would overall recommend this as a place to stay, just maybe in one of the rooms on the upper floor.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Stuart

Disliked: Staff & service, amenities
Room was unbearably hot. Aircon blew warm air. Asked for another room. This was accommodated. I was moved from the 4th floor (No lift) to the ground floor. This room was just as hot with the AC blowing hot even when you select cold. I found a new hotel and was refused my money back
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On the plus, the room was immaculately clean, everything looked very new, and the bed was very comfy. I found the man on reception unwelcoming, and I am never impressed when a hotel reception says your room number out loud when you are a woman travelling solo. Need a company policy and training on this. It’s an old property, so no lifts (I was on the 4th floor but thankfully only an overnight bag). It is single glazed windows so a bit noisy, and not great sound proofing between rooms.
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Clare

Disliked: Staff & service, amenities
I have already tried to send comments to the hotel directly but have had no reply to my email so am having to review publicly which I wouldn’t normally do, I booked a ‘delux double room’ and requested a quiet room, I was given a room that was incredibly basic, had a noisy electric heater on the wall that rattled the light fitting, it shook every time a tube went past, the smell in the tiny bathroom was so bad I could barely use it, check in involved handing a key and telling me a room number - no directions to the room, wifi info or any info on the hotel - it was all very basic, wouldn’t recommend
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localisation idéale et petit hôtel de charme, calme, très bien entretenu, on s'y sent bien. A noter qu'il n'y a pas d'ascenseur (4 étages seulement) mais le personnel est toujours disponible pour aider à porter les valises. Je recommande !
Stayed 1 night in May 2026
Verified review

8/10 Good

Manuela

Die Lage des Hotels war perfekt, ein paar Schritte von Paddington Station. das Zimmer war klein, aber sehr sauber und das Bett sehr bequem. auch das Badezimmer war zwar sehr klein, aber sauber. Die schlechten Bewertungen kann ich absolut nicht nachvollziehen. Das war eine super Unterkunft zu einem guten Preis.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Shannon

Stayed 4 nights in May 2026
Verified review

8/10 Good

Adam

Stayed 1 night in Apr 2026
Verified review

8/10 Good

mike

Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Tsz Ying

Stayed 2 nights in Nov 2025
Verified review

8/10 Good

J

Stayed 1 night in Nov 2025
Verified review

8/10 Good

Jenna

Stayed 1 night in Oct 2025