Friendly staff, clean rooms but this hotel is in desperate need of a re-furb'. Given the location in proximity to Wembley Stadium & Arena they could be sitting on a gold mine. The room decor, room & restaurant furniture, bathroom panelling, halls, doors, carpets throughout are all well past their sell-by date. Everything is old & tired. The perspex panels that surround the reception & restaurant reception areas are very off-putting reminds me of the worst times of covid, or queuing up at a post office to get served. Even the foyer door that leads into the lift lobby was sticky as though it had been sprayed with one too many hand sanitisers. I felt sorry for the staff who were all hard working, friendly & diligent but the owners clearly need to put their hands in their pockets and get down to a serious upgrade. They deserve better and we won't be back for the meantime