4/10 Poor
Mark
Sep 7, 2025
Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms could use some major updates and fixes
First, let me say the staff was excellent. They accommodated our requests as best they could. However, they were defeated by the hotel. The hotel isn't really suitable for more than a couple of nights stay (or a one night stand from the bar next door). We were staying 6 nights and were at the beginning of a three week stay in Europe, traveling with two roll-aboards and a larger suitcase. The limited space in our room turned it into an obstacle course. Visualize a twelve inch wide closet with just 4 hangers. We decided to upgrade to a larger room at our expense which helped some. Per a request made directly to a very accommodating housekeeper, we finally were provided with washcloths, but none could be found after that initial request. Outlets to power our phone and other gadgets were at floor level across from the bed. The hook that held the curtains back and open was falling out of the wall. The chain lock for the door was of no use because the part that threads through the channel was missing. It had been a long time since I'd seen a sink with separate spigots for hot and cold. I knew when the bar next door closed when the thump, thump, thump of the bass we heard in our room stopped at 3am. It was easy to see that the old "Rocker" hotel had seen better days and needs some updating. The one plus is the location--conveinient to Soho and Covenant Garden.
Mark
Stayed 6 nights in Sep 2025