Overall, my stay was pleasant. I liked the room, it was clean and spacious.
The only downside was the front desk staff. Their attitude was not very friendly. We presented our U.S. passports, but one person in our group did not have a U.S. passport, so we were charged taxes. I understand the policy and that part was fine; however, the issue was the way the staff requested our identification and how they communicated that we needed to pay the taxes, it felt abrupt and unprofessional.
A similar situation occurred at checkout with a different staff member, who also did not come across as welcoming. Additionally, the hotel charges 15 soles for a bottle of water, which felt overpriced.