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Best Western Knoxville Suites - Downtown

2.5 star property

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Lobby
Business center
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed) | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Free daily full breakfast
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Housekeeping
  • Parking included
$104
$88 nightly
$104 total
Total with taxes and fees
Dec 14 - Dec 15

Explore the area

View in a map
5317 Pratt Rd, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪4 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

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Lobby
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  • Parking included
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The price is $117
Dec 21 - Dec 22
Total with taxes and fees
Comfort Suites Knoxville North

About the neighborhood

Knoxville

Located in Knoxville (Inskip), Best Western Knoxville Suites - Downtown is within a 10-minute drive of University of Tennessee and Knoxville Convention Center. .This hotel is 5.7 mi (9.2 km) from Neyland Stadium and 6.1 mi (9.9 km) from Thompson–Boling Arena.

What's nearby

  • Knoxville Expo Center - 4 min drive - 1.5 miles
  • Knoxville Convention Center - 6 min drive - 5.9 miles
  • University of Tennessee - 6 min drive - 6.1 miles
  • Neyland Stadium - 7 min drive - 6.8 miles
  • Thompson–Boling Arena - 7 min drive - 6.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Cracker Barrel - ‬9 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Austin's Steak & Homestyle Buffet - ‬19 min walk
  • ‪Ingles Market - ‬2 min walk

About this property

Best Western Knoxville Suites - Downtown

Hotel in Knoxville with free breakfast and a fitness center
Best Western Knoxville Suites - Downtown offers 58 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Best Western Knoxville Suites - Downtown. A complimentary full breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 15.00 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Knoxville
Best Western Knoxville Suites Downtown Hotel
Best Western Suites Hotel Knoxville
Best Western Suites Knoxville
Knoxville Best Western
Knoxville Suites
Best Western Knoxville Hotel Knoxville
Best Western Knoxville Suites Hotel
Best Western Knoxville Suites Downtown
Knoxville Suites Knoxville
Best Western Knoxville Suites - Downtown Hotel
Best Western Knoxville Suites - Downtown Knoxville
Best Western Knoxville Suites - Downtown Hotel Knoxville

Reviews

Best Western Knoxville Suites - Downtown Reviews

7.8

Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 394 out of 1002 reviews
Rating 8 - Good. 287 out of 1002 reviews
Rating 6 - Okay. 164 out of 1002 reviews
Rating 4 - Poor. 95 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

Reviews

10/10 Excellent

m travis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & helpful staff. Very clean & comfortable. Great value.
Stayed 1 night in Aug 2025

2/10 Terrible

Maria

Disliked: Amenities
I did not feel safe
Stayed 3 nights in Aug 2025

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swing of opinions

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.
Stayed 2 nights in Aug 2025

8/10 Good

Barb

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast was fine, and the server was terrific. The bed was comfortable. The room smelled of mildew, probably because the air filter needed changing. Our room key needed to be changed out three times in our five day stay because it wouldn't work.
Stayed 5 nights in Aug 2025

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about my stay
Stayed 2 nights in Aug 2025

6/10 Okay

daphne

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Tristan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Michele

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area was not nice and the hotel was old and run down. The size of the room was good and the bed was comfortable. The hotel did not smell good when we walked in.
Stayed 1 night in Aug 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean. Breakfast can use some upgrade. Bed was not the most comfortable but was OK.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was absolutely wonderful and friendly.
Stayed 2 nights in Aug 2025

6/10 Okay

LaKeshia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not what i expected.

The hotel looks nothing like what you see in the pictures. Its is very out-dated. There was also a strange smell in our room.
Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

denise ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Scott

Traveled with family and small children, Traveled with pets, Traveled with family
The beds were horrible
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Very quick check in and the gentleman at the front desk was really nice and accommodating. My room was extremely clean and very comfortable. Only negative was a cleaning rag had been left in the bathroom sink... But I would definitely stay here again
Stayed 1 night in Jul 2025

10/10 Excellent

elissa

Stayed 2 nights in Jul 2025

8/10 Good

Noah

Traveled with partner
Liked: Staff & service, amenities
Great resort for kids. Main areas are new and updated looking. Rooms were out of date with old run down flooring... Kinda smelled. Best Western hotel rooms felt luxury compared to these rooms . For a resort a not worth the money.
Stayed 1 night in Jul 2025

2/10 Terrible

Flamarion

Bed
Stayed 1 night in Jun 2025

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a car accident tonight before and wasn’t gonna be able to make it but I rented a Uber to make it there for my reservation. Once I arrive there was $150 deposit that was required for whatever reason which was not disclosed when I ordered the room. And once I arrived and the lady at the front desk told me about the deposit. She also made the statement that they do not usually rent Rooms to locals. I was unable to stay in the room that I paid for due to these issues. I’m very unsatisfied with how the situation was handled and will never be using that hotel again.
Stayed 1 night in Jul 2025

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with pool and hot tub.

Clean, quiet hotel. Easy access to downtown Knoxville. The only thing I didn't like is what they sprayed the room with to freshen it up. I really couldn't stand the smell of it.
Stayed 5 nights in Jul 2025

2/10 Terrible

DaNel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience I have every had a hotel!

No one was there to check us in until approximately 3:30. I sat on the couch and was covered in animal hair when I stood up. One of the beds was broken and shook and creaked with every move. There was no pillows or blankets for the pull out couch. No safe to secure your items even though the door stated it did. Garbage sitting by elevator for a day and a half. Bloody towels in hallway floor 3 doors from us. Television remote only worked on down button. The refrigerator froze all our stuff solid even though we turned it all the way down. Apparently the knob is broke. It’s described as Downtown and it is not. After all of this, upon checkout the doors on the elevator were closing as we were walking off. My granddaughter was pushing on door yelling. Luckily my other granddaughter was still inside and hit the open button. The woman behind the desk didn’t even get out of her chair to see what was happening. I went to the desk to talk to her about it. She just said I’ll let maintenance know. In my opinion she should have blocked elevator access instantly. I hope and pray someone doesn’t get hurt or worse before it’s taken care of.
Stayed 2 nights in Jul 2025

8/10 Good

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint. This was not in downtown Knoxville. It’s about 10 minutes away from downtown
Stayed 3 nights in Jul 2025

6/10 Okay

Brian, Adrian

Business traveler
This room was for an employee
Stayed 1 night in May 2025