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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

A modern reception area with two reception desks, a map mural, and a chandelier.
A modern hotel lobby with a large map mural, comfortable seating, a dining area, and a TV screen.
A conference room with a large screen displaying a presentation, a wooden panel wall, and a carpeted floor.
A modern hotel room with a large bed, a separate bathroom with a bathtub, and a wall-mounted artwork.
A hotel room with a wooden door, a conference table, and a sign indicating 'The Benjamin Room B' and 'Vacant'.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is $121
$103 nightly
$121 total
Total with taxes and fees
Sep 13 - Sep 14

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

A modern bathroom with a toilet, sink, and shower.

Standard Room, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(22 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and artwork on the walls.

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(41 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

Suite, Multiple Beds

9.4 out of 10
Exceptional
(36 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(72 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, a fireplace, a sitting area with a yellow chair, a desk, and a bathroom with a bathtub.

Suite, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(9 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(9 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed

A modern hotel room with a kitchenette, a bed, a desk, and a TV.

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(27 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Standard Room

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a bathtub, shower, toilet, and towel rack.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(114 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

2 Queen Standard

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

2 Queen Standard Access

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free wired internet

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Homewood Suites by Hilton Waterloo/St. Jacobs
Township of Woolwich
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, 1,001 reviews
$109 nightly
The price is $128
Sep 20 - Sep 21
Total with taxes and fees
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About the neighborhood

Township of Woolwich

With a stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG, you'll be centrally located in Township of Woolwich, a 1-minute drive from St Jacobs Farmers Market and 6 minutes from University of Waterloo. .This hotel is 0.1 mi (0.1 km) from St. Jacobs Outlets and 0.1 mi (0.2 km) from St. Jacobs Market District Visitor Information Centre.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.1 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St. Jacobs Country Playhouse - 3 min walk - 0.2 miles
  • St Jacobs Farmers Market - 3 min walk - 0.2 miles
  • Waterloo Central Railway - 5 min walk - 0.3 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪Cheesy Busy Wheel - ‬6 min walk
  • ‪Dairy Queen - ‬3 min drive
  • ‪Tim Hortons - ‬20 min walk
  • ‪Jack's Family Restaurant - ‬1 min walk
  • ‪Starbucks - ‬5 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 103 individually decorated guestrooms, featuring refrigerators and LED televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. A complimentary buffet breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Township of Woolwich? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 789 out of 1302 reviews
Rating 8 - Good. 326 out of 1302 reviews
Rating 6 - Okay. 112 out of 1302 reviews
Rating 4 - Poor. 36 out of 1302 reviews
Rating 2 - Terrible. 39 out of 1302 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, friendly staff, great breakfast, easy parking
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and good breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay, perfect location!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, free breakfast, great location for visiting the market, and awesome pool with a bonus splash pad area for the kids.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, comfy room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast offered and family friendly clean rooms.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Beckyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, helpful and very friendly staff. Had a great stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and fantastic room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations for the St Jacobs Market. Everything you need is nearby.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was good. Comfortable beds. Would stay there again!
Stayed 1 night in May 2026
Verified review

8/10 Good

Savo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was convenient. Breakfast was ok
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Enock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern room, excellent breakfast, great price and fantastic location right beside St. Jacob’s. A+ stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pleasant stay the room was gorgeous and has exactly what you need in a standard room the layout is modern and love there is a n area to lay your luggage and bags will definitely come back
Stayed 1 night in May 2026
Verified review

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Amazing room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a visit to St. Jacobs market. The hotel was clean and bed was comfortable. No complaints!
Stayed 2 nights in May 2026
Verified review

8/10 Good

Clyde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy visiting this hotel. It is in a good location with free parking. The staff are friendly and helpful. The rooms are very clean.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great from start to finish
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Myla Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and very quiet. All rooms have a microwave and fridge. Breakfast was hot, a lot of variety and constantly replenished. Breakfast area was very clean and tables were constantly wiped down.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above met and exceeded expectation - clean room Staff Breakfast Parking A very good experience
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast provided. Room was large, clean and comfortable. Staff was very helpful and pleasant.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean Breakfast was great Staff were awesome
Stayed 1 night in Mar 2026