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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Exterior
Exterior
A large indoor swimming pool with clear lane markings, surrounded by seating areas and a reception desk.
A historic mill building with a stone facade and metal roof, situated by a calm river.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is $118
$100 nightly
$118 total
Total with taxes and fees
Aug 9 - Aug 10

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

A modern bathroom with a toilet, sink, and shower.

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(20 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a sofa, and a TV.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(36 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Multiple Beds

A hotel room with a bed, a blue sofa, a coffee machine, a microwave, and a small table.

Suite, Multiple Beds

9.4 out of 10
Exceptional
(34 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(67 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, a separate bathroom with a bathtub, and a wall-mounted artwork.

Suite, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(9 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(9 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

A modern hotel room with a kitchenette, a bed, a desk, and a TV.

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(23 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Standard Room

8.4 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a bathtub, shower, toilet, and towel rack.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(110 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

2 Queen Standard

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

2 Queen Standard Access

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

Similar properties

Bar (on property)
Hampton Inn & Suites by Hilton Waterloo St. Jacobs
Township of Woolwich
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 1,185 reviews
$85 nightly
The price is $100
Aug 9 - Aug 10
Total with taxes and fees
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About the neighborhood

Township of Woolwich

With a stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG, you'll be centrally located in Township of Woolwich, a 1-minute drive from St Jacobs Farmers Market and 6 minutes from University of Waterloo. .This hotel is 14.7 mi (23.6 km) from Elora Gorge Conservation Area and 0.1 mi (0.1 km) from St. Jacobs Outlets.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.1 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St. Jacobs Country Playhouse - 3 min walk - 0.2 miles
  • St Jacobs Farmers Market - 3 min walk - 0.2 miles
  • Waterloo Central Railway - 5 min walk - 0.3 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Starbucks - ‬18 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪Cheesy Busy Wheel - ‬6 min walk
  • ‪Ben Thanh 邊城 - ‬4 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 103 individually decorated guestrooms, featuring refrigerators and LED televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. A complimentary buffet breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Township of Woolwich? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 772 out of 1324 reviews
Rating 8 - Good. 347 out of 1324 reviews
Rating 6 - Okay. 125 out of 1324 reviews
Rating 4 - Poor. 39 out of 1324 reviews
Rating 2 - Terrible. 41 out of 1324 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jung mi

Liked: Cleanliness
Breakfast was good staff friendly ev charger free of use
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean Breakfast was great Staff were awesome
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, clean room.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness
This place is awesome, loved that it’s so close to everything. One of my favorite places to stay
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to, and clean and comfortable.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Jennifer

The breakfast was fantastic, fresh, hot and lots of choices. The room was clean and comfortable. Staff was incredibly accommodating
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Generous breakfast buffet included. Rooms spacious and clean.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sharon

Room was good, staff was excellent
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Maria

Staff is super helpful, partularly Justine Cipriano who helped me make changes to my reservation. Hotel is clean, organized, and comfortable with great location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

LORAINE

Break fast staff was very helpful, very good food , clean, the two girl were very welcoming . The room was very clean . We enjoyed the stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Leslie Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the stay to be perfect for our needs. We enjoyed a comfortable nights sleep. We also had a nice breakfast with plenty of options.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms. The gym and pool were perfect. Free EV charging and conveniently located by St. Jacob's market and the University of Waterloo and Laurier.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alissa

Liked: Cleanliness, amenities, property conditions & facilities
Great room and nice breakfast spread
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic. The breakfast was delicious.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was hot and fresh with lots of variety . Room was clean and comfy. Our family enjoyed the pool with the splash buckets and bubbler in one end. Staff were super friendly and helpful. Good place to stay to visit St. Jacobs.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kalvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and as you would expect! breakfast was great as well
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and exactly what we needed. The breakfast was pretty great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hindusan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, breakfast was really good and clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Evange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway for one night away from home with easy access to market, restaurant and village of St. Jacobs.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious. Enjoyed the stay!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
All aspects of the stay were great, especially the comfortable mattress.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, exceptionally clean and good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Maxine

Liked: Cleanliness, amenities, property conditions & facilities
Very clean …staff was very accommodating when we had a problem
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sarah Seritha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Laure

Liked: Cleanliness, staff & service, amenities
Very clean room, on time, quiet, very good experience over all!
Stayed 1 night in Jan 2026