4/10 Poor
Michael
Traveled with family and small children
Feb 18, 2026
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very disappointed.
The Shower did not have hot water and many discussions with manager and front desk- they finally opened another room so we could all go back and forth for a shower. Lucky it was vacant!!!! for the money we spent i would not expect this. This was an inconvenience and no apology at all!!!
The reception people were very weird. Gossiping and complaining to each other. They did not seem to know anything about the town or what was open or good
No mood at all no music at reception and TV was turned off. We turned it on at breakfast and when we left she turned it off. I stocked up spoons and our coffee PODS out for breakfast staff did not bother.
The lookout viewing platform. No removal of snow and very dangerous for guest to walk.
Just very low care at this resort seemed neglected and poorly managed.
Fireplaces do not work on any floor they had no idea how to turn them on.
I would not recommend spending over $350 a night. Not even a chair to sit on in the room we stood or sat on edge of bed
Also, the spare shower we used water was bursting form the wall pipe and the lights were hanging off the wall.
This place has no soul and was a horrible and dead experience. Still awaiting the managers call. Completely ignored us!
Michael
Stayed 2 nights in Feb 2026
