4/10 Poor
DAVID, SCOTTSDALE
Apr 26, 2026
Room was clean, and spacious enough for the five of us. It worked out great until we went to sleep. The hallways are filled with the bright, white, LED lights. If you know anything about having trouble sleeping, then this hotel will be difficult for you if your bedroom is located near a hallway window. The window coverings do not block the white light from coming in. No matter how much you try to put items in front or clips to hold things together- it was a problem. I called the front desk and all she said was - there’s nothing I can do about it. No offer to switch rooms- the place was NOT full. No empathy. She Would rather me not sleep all night. A woman who already has trouble sleeping - ya know, going through her changes- it’s already rough.
The offered nothing. Just deal w it. The next morning I complained about the overnight woman’s lack of assistance and they were like ok sorry about that. We will talk w them. Have a great day. No offer of a discount for being up till 4 am.
Not great customer service from either parties.
Maybe I should have complained louder.
DAVID
Stayed 1 night in Apr 2026