Compare Hotels with Room Service in Jefferson City

"We had three rooms. One reserved through the hotel and 2 through hotels.com. The two through hotels.com were side by side on the 4th floor. Had to move my family out of both. We found one of them was to be out of service altogether. It had water problems and the carpet was wet and dark fluid in the sink. The room next to it also had a sink and shower leak that made the carpet wet. It smelled mildewy and the air was warm and moist even though the air was on. Our third room had an air conditioner that had a loud noise that occurred every time it kicked off. It woke everyone in the room on the hour. The next morning, my in-laws went down for breakfast. They were there when staff brought food out. It was cold. All 7 of us decided we shouldn’t have stayed there. "

"Staff was very polite and helpful we rested well thank you"

"Enjoyed my stay. Will be back. "

"Very nice upgrade, quiet area of the city. I stay here often. The breakfast bar was good! "

"clean and quiet"

"The room was good. We had an issue with an injury with someone we were traveling with and needed to leave early but neither hotels.com nor the hotel would help us. We even ordered trip insurance and it’s a total rip off! Don’t do it! It said it was $4 then actually charged $33 and then we couldn’t actually use it. They would have required access to our travel companion’s private medical info to actually reimburse the day that we had to leave early (by normal check out time btw). I felt like everyone that should have helped us with basic customer service refused to help. I will book through the actual hotel from now on. "