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Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

2.0 star property

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Photo gallery for Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Standard Room, 1 Queen Bed | Premium bedding, pillowtop beds, individually decorated
Exterior
Reception
Exterior
Business center

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
$58
$51 nightly
$58 total
Total with taxes and fees
Mar 29 - Mar 30

Explore the area

View in a map
4940 Mustang Road, Butler Blvd./Southpoint, Jacksonville, FL, 32216
  • Place, Saint Vincent's Medical Center Southside
    ‪2 min drive‬
  • Place, Dog Wood Park of Jacksonville
    ‪2 min drive‬
  • Place, St. Johns Town Center
    ‪7 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, pillowtop beds, individually decorated

Standard Room, 1 Queen Bed

  • 225 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, pillowtop beds, individually decorated

Deluxe Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Suite, 1 Queen Bed with Sofa bed

Signature Suite, 1 Queen Bed with Sofa bed | Premium bedding, pillowtop beds, individually decorated

Signature Suite, 1 Queen Bed with Sofa bed

  • 350 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Total with taxes and fees
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About the neighborhood

Jacksonville

With a stay at Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint in Jacksonville (Southside), you'll be a 3-minute drive from Saint Vincent's Medical Center Southside and 7 minutes from HCA Florida Memorial Hospital. .This hotel is 4.8 mi (7.7 km) from St. Johns Town Center and 6.1 mi (9.7 km) from The Avenues.

What's nearby

  • Saint Vincent's Medical Center Southside - 2 min drive - 1.1 miles
  • Dog Wood Park of Jacksonville - 2 min drive - 1.9 miles
  • St. Johns Town Center - 7 min drive - 5.1 miles
  • Mayo Clinic Florida - 17 min drive - 12.2 miles
  • Jacksonville Naval Air Station - 24 min drive - 14.8 miles

Getting around

  • San Marco Station - 10 min drive
  • Jacksonville Station - 21 min drive
  • Jacksonville International Airport (JAX) - 28 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Cracker Barrel - ‬6 min walk
  • ‪Whataburger - ‬9 min walk
  • ‪Applebee's Grill + Bar - ‬2 min walk

About this property

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint offers 75 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 75 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a television in a common area.
Take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 6 AM to 9 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6 AM and 9 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, MobilePay, and Cash App
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to local guests.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hometown Inn Jacksonville
Hometown Jacksonville
Hometown Inn Jacksonville Butler Blvd./Southpoint
Hometown Inn Butler Blvd./Southpoint
Hometown Jacksonville Butler Blvd./Southpoint
Hometown Butler Blvd./Southpoint

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint Reviews

Reviews

5.0
Rating 10 - Excellent. 147 out of 1003 reviews
Rating 8 - Good. 148 out of 1003 reviews
Rating 6 - Okay. 128 out of 1003 reviews
Rating 4 - Poor. 165 out of 1003 reviews
Rating 2 - Terrible. 415 out of 1003 reviews

4.8/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Christopher

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly but that was about the only positive. They were helpful, polite and in general just nice when interacting with them. Pictures were dressed up way too much and didn't reflect the room condition. When I checked into my room there were chip crumbs all over the floor and nightstand. Bathroom smelled so strongly of mildew that even with the door closed it covered the whole room. Sticky parts on the carpet led me to always wear shoes in the room. Leaving the room the whole building has a weird smell. Had a $50 deposit due on check-in don't remember seeing that when reserving but could've been my fault missing it. I had the money to cover but I think there should be more noticeable communication stating that for people who may not have that extra $50. Walls and doors were beyond thin, could hear the room next to me having a normal conversation all throughout the night keeping me awake. Hotels right next to it were similar price and I would recommend anyone check out those ones instead as there's no way it could be worse than this one.
Stayed 3 nights in Dec 2025

2/10 Terrible

jasemine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mildew and feet the entire week.
Stayed 5 nights in Dec 2025

8/10 Good

Michelle

Traveled with family
Liked: Staff & service
Staff was fantastic!
Stayed 1 night in Dec 2025

10/10 Excellent

Harry, Jacksonville

Stayed 1 night in Nov 2025

10/10 Excellent

Kenisha

Stayed 1 night in Nov 2025

10/10 Excellent

Dournell

Traveled with group
Liked: Cleanliness, staff & service, amenities
The friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 4 nights in Nov 2025

10/10 Excellent

Ashley

Traveled with partner
they’re all very nice, get anything you need. will stay again
Stayed 2 nights in Nov 2025

2/10 Terrible

Deidre

Stayed 1 night in Nov 2025

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, staff & service
Room was clean and staff were courteous and friendly.
Stayed 1 night in Nov 2025

6/10 Okay

Sandra

Traveled with partner
Liked: Property conditions & facilities
Room was okay. Nothing special, some stains/ minor holes on the blankets. Sink was stained. Sheets were clean tho. Staff upon check in and the lady cleaning the rooms were both friendly. Easy reservation and check in process. Great room price. Breakfast was okay, bagels muffins and oatmeal. Coffee was empty when I went. Not a bad experience anyway. I'd probably stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Gustavo

Stayed 1 night in Nov 2025

10/10 Excellent

Lyndon

Stayed 1 night in Nov 2025

6/10 Okay

Landon

Stayed 3 nights in Nov 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Not to bad, wifi
Stayed 1 night in Oct 2025

4/10 Poor

Joe

Stayed 1 night in Nov 2025

4/10 Poor

Jasmine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was VERY friendly but unfortunately the facilities were lacking. The room we were put in smelled like stale smoke. The main entrance and foyer were nice and clean, but the room was dirty with hair in the shower, bathroom floor felt greasy but also sticky? The mirror over the bed had smudges everywhere and the bedding was thrown on haphazardly. Overall I think you get what you pay for, but this facility could easily make the customer experience better with cleanliness and attention to detail.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

2/10 Terrible

Merri Jo

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
They failed to provide my request for a TV in the room that provided closed captioning feature for me. I am deaf & rely on that to understand spoken language on the TV programs. We had to cancel the reservation and find another hotel that could accommodate my disability. Hometown Inn & Suites agreed to refund the expense; however, they went back on their word. Next step is to report them to Better Business Bureau
Stayed 2 nights in Nov 2025

2/10 Terrible

Felicia

Disliked: Cleanliness, amenities
You can barely get any sleep the walls are paper thin. The room was too clean hair left in the bathroom sink and the room didn’t smell too good..NEVER AGAIN!!
Stayed 2 nights in Nov 2025

10/10 Excellent

mitchell

Traveled with family
Liked: Cleanliness
I was in town for the football game. All i needed was a pkace to sleep and i am glad i stayed here
Stayed 2 nights in Oct 2025

8/10 Good

Tayvon

Liked: Cleanliness, staff & service, amenities
Room was clean bathroom had this brown like stain the tub so I didn’t take a shower there everything was good besides me keep having to go to the desk for help opening the room door lucky I was only on the first floor I rate it a 6/10 because of them two issues but I enjoyed my stay
Stayed 1 night in Nov 2025

6/10 Okay

Tawana

Traveled with group
Liked: Staff & service
Hallway on 1st floor has very bad odor.
Stayed 2 nights in Oct 2025

8/10 Good

Tommy

Liked: Cleanliness, staff & service, amenities
Courteous and friendly staff. We did early check in for a few more bucks. Would stat again. Just wish they had more food choices for breakfast (no eggs, bacon, sausage, waffles, etc).
Stayed 1 night in Nov 2025

2/10 Terrible

Jermaine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There hair all over the toilet. There was dried up urine on the seat of the toilet and around the whole rim of the toilet seat underneath it. The room smelled of loud urine and wet carpet. There was shreds of long blonde hair in our bed as if someone had just got out of the bed and oulled the covers back. There was hair all over the shower it looked like someone had just shaved in the shower. I have pictures to prove these accusations. I want to request a full refund. I had a family member that checked into a room 2 doors down from me and she also had similar issues the housekeeper was a heavy set Caucasian woman with purple scrubs her. Her words were i did clean the room but i didnt check to see if the bathroom needed cleaning. We are beyond disgusted with service.
Stayed 1 night in Oct 2025