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SureStay by Best Western Jacksonville Airport

2.0 star property

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Photo gallery for SureStay by Best Western Jacksonville Airport

1 bedroom, desk, blackout drapes, free WiFi
Restaurant
Rainfall showerhead, free toiletries, towels
Exterior
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Laundry
  • Pet friendly
  • Housekeeping
  • 24/7 front desk
$72
$64 nightly
$72 total
Total with taxes and fees
Dec 28 - Dec 29

Explore the area

View in a map
1181 Airport Road, Jacksonville, FL, 32218
  • Place, River City Market Place
    ‪10 min walk‬
  • Place, UF Health North
    ‪2 min drive‬
  • Place, UF Health Hospital North
    ‪2 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout drapes, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Sleep Inn Jacksonville Airport
  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free WiFi
3.9 out of 5, Good, 1,003 reviews
$68 nightly
The price is $77
Dec 31 - Jan 1, 2026
Total with taxes and fees
Sleep Inn Jacksonville Airport

About the neighborhood

Jacksonville

With a stay at SureStay by Best Western Jacksonville Airport, you'll be centrally located in Jacksonville, within a 10-minute drive of Jacksonville Zoo and Gardens and UF Health North. .This hotel is 14.1 mi (22.8 km) from EverBank Stadium and 16.9 mi (27.2 km) from Jacksonville University.

What's nearby

  • River City Market Place - 10 min walk - 0.6 miles
  • UF Health North - 2 min drive - 1.1 miles
  • UF Health Hospital North - 2 min drive - 1.1 miles
  • Jacksonville Zoo and Gardens - 9 min drive - 8.0 miles
  • St. Johns Town Center - 24 min drive - 24.2 miles

Getting around

  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 5 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Circle K - ‬10 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Texas Roadhouse - ‬4 min drive

About this property

SureStay by Best Western Jacksonville Airport

Pet-friendly hotel with free breakfast connected to a shopping center in Jacksonville
SureStay by Best Western Jacksonville Airport offers 62 accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. 25-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include rainfall showerheads and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 62 guestrooms featuring refrigerators and microwaves. 25-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have rainfall showerheads and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is served daily.
Featured amenities include a 24-hour front desk, laundry facilities, and coffee/tea in a common area. A roundtrip airport shuttle is complimentary (available 24 hours).
Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 2 per night)
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 25.00 and a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Nearby parking fee: USD 2.00 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 25.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jaxport Inn
Jaxport Inn Jacksonville
Econo Lodge Jacksonville Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Jacksonville
JAX Airport Hotel Hotel Jacksonville

SureStay by Best Western Jacksonville Airport Reviews

Reviews

6.8
Rating 10 - Excellent. 63 out of 177 reviews
Rating 8 - Good. 35 out of 177 reviews
Rating 6 - Okay. 21 out of 177 reviews
Rating 4 - Poor. 20 out of 177 reviews
Rating 2 - Terrible. 38 out of 177 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Dors

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it

Such a find! It's close to airport parking. Secure. Quiet. Great nights sleep. Ty!
Stayed 1 night in Aug 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and professional staff. Room was spacious and clean and conveniently located to shopping centers. I will stay again.
Stayed 1 night in Aug 2025

2/10 Terrible

Gerald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deposits and fees rude
Stayed 1 night in Aug 2025

10/10 Excellent

Javoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Freddie L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Savier

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Evelyn

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Okay for 1 night or just a few hours

This was an overnight thing with my kids and dog because we were driving in from NY. Sheets on the beds were stained and ripped, there was a weird bug on the floor in the bathroom, the beds were extremely uncomfortable. Just overall did not feel comfortable in the room
Stayed 1 night in Jul 2025

6/10 Okay

Geneviève

Liked: Cleanliness, property conditions & facilities, room comfort
Pas de déjeuner alors que c'était affiché sur la publicité ... Décevant!!!
Stayed 1 night in Jul 2025

8/10 Good

Sitthikorn

Liked: Cleanliness, staff & service, amenities
Great price for the condition!!!
Stayed 1 night in Jul 2025

10/10 Excellent

erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious, pet friendly rooms w refrig & microwave

Spacious room, comfortable bed,refrigerator,microwave, pet friendly and friendly,helpful staff
Stayed 2 nights in Jul 2025

8/10 Good

Jose

Traveled with family
Good place close to jax
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Kimberly

Liked: Staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Ollie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, the room had a bad odor to too. It wasnt nothing like the pictures that is on the on the internet. Had to go and buy more towels. It was 3 in my room they woundnt give an extra set of towels with me paying for them. Wasnt please with this hotel at all.
Stayed 2 nights in Jun 2025

8/10 Good

Katrina

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was okay. Worked for what we needed it for. Just a place to sleep before going to port for our cruise. Nothing extra, nothing less. Staff was nice!
Stayed 1 night in Jun 2025

4/10 Poor

Marco

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Izzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Tracy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Kaniya

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

lizbeth

Traveled with family
Disliked: Property conditions & facilities
Overall I do not recommend it. Since I paid for a double bed room and got a king size bed room. Was late so I didn't complain at the check in desk. Also noticed that I was not refunded the difference. The whole place needs upgrades and better service and suspicious people walking around the parking property when I left in the morning. The only good thing was working AC though loud and comfortable bed.
Stayed 1 night in Jun 2025

2/10 Terrible

Ashley

Traveled with partner
Disliked: Amenities
The room smelled horrible and it had bugs everywhere.
Stayed 1 night in May 2025