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Krystal Ixtapa All Inclusive

3.0 star property

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Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, sun loungers
Property video
Restaurant
Restaurant
Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning
The current price is $187
$155 nightly
$187 total
Total with taxes and fees
May 14 - May 15

Explore the area

View in a map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪7 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪39 min drive‬

Room options

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 365 sq ft
  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

7.6 out of 10
Good
(13 reviews)
  • Sea view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • 365 sq ft
  • Sleeps 2

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • 365 sq ft
  • Sleeps 2

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • 365 sq ft
  • Sleeps 3

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 365 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • 365 sq ft
  • Sleeps 3

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • Sleeps 3

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 365 sq ft
  • Sleeps 3

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Emporio Ixtapa - with Optional All Inclusive
Ixtapa
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.3 out of 5, Excellent, 1,073 reviews
$119 nightly
The price is $143
May 6 - May 7
Total with taxes and fees
Emporio Ixtapa - with Optional All Inclusive

About the neighborhood

Ixtapa

With a stay at Krystal Ixtapa All Inclusive in Ixtapa, you'll be on the beach, within a 10-minute drive of Zihuatanejo Bay and Magic World Aquatic Park. .This all-inclusive resort is 5.1 mi (8.1 km) from Varadero Beach and 7.1 mi (11.3 km) from La Ropa Beach.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 3 min walk - 0.2 miles
  • Delfiniti - 7 min walk - 0.4 miles
  • Magic World Aquapark - 7 min walk - 0.4 miles
  • Magic World Aquatic Park - 9 min walk - 0.5 miles
  • Marina Ixtapa - 15 min walk - 0.8 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬5 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪Mini Super y Tacos La Calandria - ‬4 min walk
  • ‪Alex Sport Bar - ‬5 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk

About this property

Krystal Ixtapa All Inclusive

Krystal Ixtapa All Inclusive offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Make yourself at home in one of the 255 guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a waterslide, and a fitness center. Additional features at this resort include concierge services, babysitting (surcharge), and an arcade/game room.
Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
Krystal Ixtapa All Inclusive has 3 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 331 out of 1001 reviews
Rating 8 - Good. 303 out of 1001 reviews
Rating 6 - Okay. 170 out of 1001 reviews
Rating 4 - Poor. 99 out of 1001 reviews
Rating 2 - Terrible. 98 out of 1001 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jordan, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good ! Nice clean rooms, safe
Stayed 7 nights in Jan 2026

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
we didnt like the food.
Stayed 2 nights in Jan 2026

10/10 Excellent

john, manahawkin

Stayed 14 nights in Jan 2026

2/10 Terrible

Michael Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers.
Stayed 7 nights in Jan 2026

2/10 Terrible

Gi

Disliked: Cleanliness, amenities, property conditions & facilities
The service at the Kristal hotel was terrible, the security staff and employees were no professional. Supposadly all inclusive, there was almost no food for lunch and dinner, the room was dirty. The show was karioke, was done by the client. The hotel was so expensive only for sleep. The hotel kristal will never be used again. The hotel advertising is theft.
Stayed 1 night in Jan 2026

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Oscar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Stayed 3 nights in Jan 2026

10/10 Excellent

JORGE

Stayed 3 nights in Nov 2025

8/10 Good

Dorothea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were helpful to o address any issues.
Stayed 6 nights in Jan 2026

10/10 Excellent

Evelyn Lechuga

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby.
Stayed 3 nights in Dec 2025

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff was super helpful and friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excelente comida. Muy limpio, todo el personal es muy amable especialmente la señorita Selene.
Stayed 3 nights in Dec 2025

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bathroom didn’t work
Stayed 5 nights in Dec 2025

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
VIP members should have more privileges besides the "skipping the line in the bar" thing.
Stayed 4 nights in Dec 2025

8/10 Good

Raquel

Stayed 3 nights in Dec 2025

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Stayed 14 nights in Nov 2025

10/10 Excellent

Vanessa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia en el Hotel Krystal fue excelente desde el primer día. Las instalaciones están limpias, cómodas y muy bien cuidadas. La alberca y las áreas comunes siempre están impecables, y la ubicación es perfecta para disfrutar de Ixtapa sin complicaciones. Queremos reconocer especialmente a Selene de conserje quien nos brindó una atención de primer nivel. Siempre estuvo atenta, con la mejor disposición, y hasta nos ayudó a reservar un restaurante que queríamos probar. Su servicio fue impecable y marcó una gran diferencia en nuestra estancia. También queremos agradecer al señor Casimiro, quien trabaja en Paseo por México. Nos encantó el toque personal que le dio a nuestra visita al compartir parte de su historia lleva 35 años trabajando en este lugar. Fue muy atento, nos recomendó bebidas nuevas y cuidó cada detalle. Su dedicación y calidez hicieron que nuestra experiencia fuera aún más especial. Llevamos nueve años hospedándonos en este hotel, y sin duda regresaríamos.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The concierge team was very helpful and gentle.
Stayed 1 night in Nov 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

HARRY

Liked: Cleanliness, amenities, property conditions & facilities
The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.
Stayed 7 nights in Oct 2025

8/10 Good

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

2/10 Terrible

Gricelda

Stayed 3 nights in Sep 2025

10/10 Excellent

Diana Laura

Traveled with family
Liked: Amenities
Personal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia
Stayed 2 nights in Sep 2025

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Eva

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
Stayed 1 night in Jun 2025