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Puerta Del Mar Hotel

Property class: 4.5

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Photo gallery for Puerta Del Mar Hotel

Gazebo
In-room dining
Interior
Pool
Balcony

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Paseo De Las Gaviotas y Agua de Correa, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪14 min walk‬
  • Place, Delfiniti
    ‪17 min walk‬
  • Place, Marina Ixtapa
    ‪9 min drive‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪37 min drive‬

Room options

View all photos for Double Suite Junior

Room

Double Suite Junior

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds
  • Free wired internet

View all photos for Double Suite Deluxe

Room

Double Suite Deluxe

  • 893 sq ft
  • Sleeps 6
  • 2 Twin Beds, 2 Twin Sofa Beds and 1 King Bed
  • Free wired internet

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About the neighborhood

Ixtapa

With a stay at Puerta Del Mar Hotel, you'll be centrally located in Ixtapa, within a 10-minute drive of Zihuatanejo Bay and Magic World Aquapark. .This family-friendly hotel is 6.9 mi (11.2 km) from La Ropa Beach and 0.6 mi (0.9 km) from El Palmar Beach.

What's nearby

  • Magic World Aquapark - 8 min walk - 0.5 miles
  • Magic World Aquatic Park - 10 min walk - 0.6 miles
  • El Palmar Beach - 14 min walk - 0.8 miles
  • Delfiniti - 17 min walk - 0.9 miles
  • Marina Ixtapa - 9 min drive - 1.5 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 22 min drive

Restaurants

  • ‪La Luna - ‬2 min walk
  • ‪Casa Morelos Mexican Seafood - ‬5 min walk
  • ‪Los Mentirosos - ‬5 min walk
  • ‪Señor Frog's - ‬6 min walk
  • ‪La Malinche - ‬7 min walk

About this property

Puerta Del Mar Hotel

Puerta Del Mar Hotel offers 45 accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to balconies. These individually decorated accommodations include king sofa beds. Beds feature down comforters and premium bedding. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Guests have access to shared bathrooms. Bathrooms include showers, bathrobes, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. 21-inch flat-screen televisions come with premium satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 45 individually decorated guestrooms, featuring kitchens with refrigerators and stovetops. Your bed comes with down comforters and premium bedding, and all rooms are furnished with king sofa beds. Rooms have private balconies. Wired and wireless internet access is complimentary, while 21-inch flat-screen televisions with satellite programming provide entertainment.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities including a waterslide and a sauna. Additional amenities at this hotel include complimentary wireless internet access, babysitting (surcharge), and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite at Los Molcajetes, a family restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A complimentary manager's reception is offered each day.
Los Molcajetes - Overlooking the garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (MXN 100 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Los Molcajetes

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Crib (surcharge)
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 6 floors
  • Built in 1991
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • King sofa bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Shared bathroom (in-room sink)
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Room service
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to December 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Laundry facilities
  • Sauna
  • Shuttle services
  • Hot tub
  • Supervised childcare
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for MXN 70 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000 per stay
  • Breakage deposit: MXN 1000

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 480 per vehicle (one-way)
  • Self parking fee: MXN 100 per stay
  • Crib (infant bed) fee: MXN 70 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Puerta Del Mar
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Ixtapa
Puerta Mar Hotel Ixtapa
Puerta Mar Hotel
Puerta Mar Ixtapa
Puerta Del Mar Hotel Hotel
Puerta Del Mar Hotel Ixtapa
Puerta Del Mar Hotel Hotel Ixtapa

Puerta Del Mar Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 16 out of 89 reviews
Rating 4 - Poor. 8 out of 89 reviews
Rating 2 - Terrible. 7 out of 89 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were beautiful
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are clean, beautiful, and peaceful.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very nice. Great pool. Nice big room. I was very happy.
Stayed 3 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Champagne experience on a beer budget

within easy walking distance to the beach, the bus line, and multiple restaurants & shopping. Quiet, pleasing gardens & pool area. Excellent service by staff, very responsive & eager to help with questions. Enjoyed watching the inguanas in the trees at back of hotel each morning. Room was spacious, clean. View from the balcony of the ocean, city and scenic hillsides
Stayed 7 nights in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance to Ixtapa centro, where there are dozens of restaurants, bars, shops. Public beach access is an easy walk. Room and grounds were kept clean, pools were super nice. Our room was dated, but clean. Limited kitchen equipment, but fine for simple meals. I gave it 4 stars for the price point, the grounds and the staff. It's walled and gated with security roaming all the time.
Stayed 18 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location close to the beach

The staff was nice as well as the location. Laundry service was expensive,or you have to go outside the property to do your laundry and get change for tips. Since I was touring everyday, it was not too much of an inconvenience. I'll be back Christmas for a month renting a condo in an gated golf area. I recommend this place, if you don't mind some inconveniences. The price is right.
Verified review

6/10 Okay

Some kind of power station belonging to a neighbouring hotel (according to staff) made a very disturbing noise, day and night, over the whole pool area and all the rooms of the hotel.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
great location and great price...clean as a whistle...refrig was ancient but it was cold as the south pole...needs to have hot water in the kitchen sicnk... wwe carried hot water from the bath room...could have a few more chairs at the pool when there is a larger occupancy...the pools are the best in the area..and the water slike is wonderful...I can afford the Bay View Grand but this place has all the features of BVG and the price is right and the beach is only a block away.... and Julio Ceaser is the best guide.....John W. Damisch. of Chicago
Stayed 14 nights in Jan 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

Good for the Money

I rented 3 rooms for a family vacation. Overall, we had a good time. The rooms and some furnishings and appliances were dated. The AC's in two of the three rooms did not work correctly but were fixed the next morning. At check-in and check-out, a staff member takes inventory of all silverware, cups, dishes, appliances, towels etc. which was time consuming. Alcohol, except from the hotel's bar, is not allowed in the pool area even in cups. Staff was helpful but only spoke Spanish. Kids loved the pools and water slide. Affordable place to bring the family.
Stayed 3 nights in Jun 2017
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
20 years ago, this property would have been spectacular. However, today is is very run down. Our unit had sewer smells each morning, the power plugs didn’t work, many light switches were broken, the safe didn’t work and our towels were frayed and worn. Worst part, we had pre-paid and couldn’t change or leave early. Will never go back!!!!!!
Stayed 17 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Ceiling fans were very loud. Not a good night sleep because of the loudness. The shower head fell of during shower and the maintenance dept. didnt fix it in two days, not a big deal but still somewhat uncomfortable. The hotel charges extra for the drinking water in the hotel room. Very surprised. At checkout after paying for the drinking water had to wait for a small amount of change in 90 degree weather so i just told them to forget it. Keep the change. Dont think i will be returning to that hotel.
Stayed 1 night in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un buen lugar para descansar

Nos gustó hotel puerta del mar, pasamos unas maravillosas vacaciones en familia, el lugar es agradable, limpio y cerca del mar, con todos los servicios al alcance. No hay necesidad de usar vehículo salvo para ir a otros lugares. Ampliamente recomendable.
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Mal servicio me hicieron esperar dos horas para recibir mi habitación
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se localiza a una cuadra de la zona comercial y a diez minutos caminando de la playa. El servicio del restaurant es bueno, pero podrían mejorarse los tiempos de atención teniendo más personal. Aún así es un lugar bastante recomendable.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lo que oferto Expedia no van de acuerdo a las políticas del hotel, si bien me dieron un itinerario, resultó que no respetaron ese itinerario, fueron tres habitaciones y no sabían que tenían reserva, por lo que no estaban listas las habitaciones, chequen bien la información del hotel con la información que tienen ustedes! No fue buena experiencia.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Claro que regreso.

Las habitaciones son de un tamaño perfecto para una familia, dos baños, sofas cama, cuentan con cocina y sus utensilios, ademas de refrigerardor y horno, todo para poder preparar y comer dentro de la habitacion.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Las 3 B

Un hotel muy bien cuidado y bonito pese a que se vea viejo, muy bien ubicado y atención excelente.
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerta Del Mar is quiet and the grounds are lovely. The staff is friendly and every thing is clean and well kept.
Stayed 14 nights in Feb 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

No lo recomiendo

Mal internet, no me facturaron, instalaciones viejas y con animales( cucarachas, hormigas, termitas, etc), caro, inseguro ya que me corte con un mosaico de la cama ( tenía tanto los mosaicos quebrados como las varillas de fuera ya que era de concreto) cobraron estacionamiento, cuando llegas el check in te hacen firmar lista con las cosas qué hay en la habitación (toallas, sábanas, enseres etc) en general es mal servicio
Stayed 1 night in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sisters vacation

Overall I liked the hotel. It was close to everything we needed. Check in was smooth. They were renovating the lobby when we went And we didn’t get a room key until day two in the afternoon which was a bit of a inconvenience as we had to go to the lobby to get someone to let us into our room each time we returned from being out. Room was spacious. Fridge was nice n cold as was the a/c. Shower pressure and temperature were great. The maid Erika was great. Thorough cleaning each day had no complaints there. Pool was great and cleaned daily and the water slide was fun. Massage by the pool was a nice way to start the morning. I would stay here again for sure. Keep in mind it’s not luxurious- it’s a great Mexican style hotel that suited us just fine.
Stayed 4 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Buena atención
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Preferible que no te dejen utensilios

No me agradó que te hacen sentir como delincuente y no un turista, te cuentan hasta los vidrios de las puertas y todos los utensilios que te dejan, preferible que no te los dejen a menos que tú los solicites, no cambiaban las sábanas NO ME AGRADO ESE TRATO
Stayed 3 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

areas de oprtunidad

compré paquete con desayuno (recomiendo sin desayuno), el cual solo era el americano y no cambiaban, el barman le falta se agradable a las personas, en ocaciones no hacia caso (le falta empatia).
Stayed 2 nights in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Su naturaleza, muchos árboles su alberca, lo que no me gustó es que casi me sacan la maleta para revisarla.
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increible

Una experiencia increíble
Stayed 2 nights in May 2021

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