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Aca Suites Ixtapa

Property class: 3.5

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Photo gallery for Aca Suites Ixtapa

Outdoor pool
Exterior
Room
Dining
Bathroom

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Blvd Ixtapa s/n Lote 05, Zona hotelera 1, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪2 min walk‬
  • Place, Delfiniti
    ‪5 min walk‬
  • Place, Marina Ixtapa
    ‪14 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪39 min drive‬

Room options

View all photos for Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

Room

Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View

  • Ocean view
  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View

Room

Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View

  • Ocean view
  • 431 sq ft
  • Sleeps 4
  • 1 Twin Bed and 2 Queen Beds

View all photos for Family Villa, 3 Bedrooms, Kitchen, Garden View

Room amenity

Family Villa, 3 Bedrooms, Kitchen, Garden View

  • Garden view
  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 2 Twin Sofa Beds

View all photos for Luxury Villa, 3 Bedrooms, Terrace, Ocean View

Private kitchen

Luxury Villa, 3 Bedrooms, Terrace, Ocean View

  • Ocean view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 2 Twin Sofa Beds

View all photos for Family Villa, 2 Bedrooms, Pool View

Room

Family Villa, 2 Bedrooms, Pool View

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

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About the neighborhood

Ixtapa

With a stay at Aca Suites Ixtapa in Ixtapa (El Palomar), you'll be within a 10-minute drive of Zihuatanejo Bay and El Palmar Beach. .This beach hotel is 7.1 mi (11.5 km) from La Ropa Beach and 0.4 mi (0.6 km) from Delfiniti.

What's nearby

  • El Palmar Beach - 2 min walk - 0.1 miles
  • Delfiniti - 5 min walk - 0.3 miles
  • Magic World Aquapark - 9 min walk - 0.5 miles
  • Magic World Aquatic Park - 10 min walk - 0.6 miles
  • Marina Ixtapa - 14 min walk - 0.8 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 22 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬7 min walk
  • ‪Ohana - ‬6 min walk
  • ‪Simplicio’s Steakhouse - ‬4 min walk
  • ‪Italiano - ‬2 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬6 min walk

About this property

Aca Suites Ixtapa

Aca Suites Ixtapa offers 7 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Beds feature premium bedding. Refrigerators, microwaves, and rice cookers are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 7 air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. Additional features at this hotel include wireless internet access (surcharge) and concierge services.
Satisfy your appetite at one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Onsite venue #2 - This buffet restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 120 per day)

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 190 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • Beach volleyball
  • Bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Free children's club
  • Free supervised activities for children
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 8:00 AM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 1000 per accommodation, per stay
  • Resort fee: MXN 200 per accommodation, per stay
The resort fee includes:
  • Housekeeping
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 190 per person
  • Fee for wireless internet in public areas: MXN 120.00 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Aca Suites Ixtapa Aparthotel
Aca Suites Aparthotel
Aca Suites
Aca Suites Ixtapa Hotel
Aca Suites Ixtapa Ixtapa
Aca Suites Ixtapa Hotel Ixtapa

Aca Suites Ixtapa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 39 reviews
Rating 8 - Good. 11 out of 39 reviews
Rating 6 - Okay. 6 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
If I had known my son was going to wake up with bed bug bites on his arms, legs and neck… I would had never have booked a room here. And it made it worse when I got a phone call from the management andI was told it was probably ants. I took pictures of those nasty bugs as well as my son’s bites. It was disgusting. The cleaning lady Gladys was absolutely a beautiful person but I learned that next time I get to a hotel. I myself going to inspect the room. I will never rely on the property management ever again.
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
El departamento es muy agradable y cómodo. Lo que no me gustó es que no tiene gym y que la cocina de la suite 503 solo le sirve una de las parrillas por lo que tardas en preparar los alimentos. En cuestión de limpieza de la playa, hubo una boda el día anterior y la verdad dejaron muy sucio, creo que eso es algo en lo que deberían poner atención sobre todo ya que es una playa en donde desovan las tortugas. Y como último punto, tener en cuenta que muchas personas van a descansar y afuera de la habitación el último día no pudimos descansar bien ya que unos huéspedes estaban haciendo mucho ruido, sin mencionar el escandalo de sus eventos, deberían iniciar ese tipo de actividades más temprano o bien terminarlas a una hora adecuada y cuidar el volumen, se escuchaba hasta el mercadito unas cuadras más adelante.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tranquila, buena estancia y buen servicio

Villa comoda, con todos los servicios, buena limpieza, espacio amplio, buena atención del personal, estacionamiento en tu villa y todo lo necesario para cocinar, a unos pasos de la alberca y la playa.
Stayed 4 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicadada . Buenas condiciones la propiedad
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 3 nights in Jul 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

Beautiful hotel awful service

The hotel was very nice so was the room. The service on the other hand was awful. The woman in charge of the suites was rude and disrespectful. Our first night we call to let her know the wifi password was incorrect, the stove didnt work and the fridge wasn't working. She said the stove is the way it is and we couldn't have to much food in the fridge or it wouldn't cool. When we called to let her know we were missing a pillow on the bed she basically accused my husband for being a liar also when they cleaned the room they didnt replace the comfortes and she said well there being washed and we dont have extra, and we never received a working wifi password.
Stayed 6 nights in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
To start when I got to the hotel the porter told me to call the number on my hotel.com reservation. I called this number and the guy that answered the phone tried giving me a different number to call while I was getting a pen to write down the number he wanted my reservation number then went in to tell me that I didn't have a reservation and hung up. After another phone call to this same number the security guard talked to him and then told me to go wait in the lobby and some one would come talk to me. Not sure what happen but there was a lady that did come talk to me and got me checked in to my room. Everything else went pretty well except for ants in the room and showers never really had hot water warm at best.
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

todo bien

Todo estuvo muy bien, la habitación, el servicio, la limpieza. todo bien.
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente

Exelente felicidades
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En jeneral

En jeneral muy bien todo la limpieza y el servicio pero creo que podrían renovar los muebles y mas que nada las camas el colchón moy duro
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved This Place!!

This place was beautiful, inside and out. It took a while to figure our how to access our rental within the Tesoro Hotel, but after that glitch everything was perfect. We had difficulty accessing the internet and it was taken care of promptly. Cannot say enough good things about this property. Thank you for a wonderful stay!!!!
Stayed 5 nights in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
El establecimiento está bien. NO ME GUSTÓ que al llegar el día del check in me dijeran en mostrador que NO TENIA RESERVACIÓN por que había sido cancelada por falta de pago. Al investigar con el banco resultó que habían hecho el cobro y después la empresa hizo la devolución y cancelaron la reservación, de lo cual no fuimos avisados. Debo aclarar que sólo nos llegó la confirmación de reservación y nunca la de cancelación por falta de pago. Para suerte nuestra se desocupo un departamento y nos lo ofrecieron, siendo éste de mayor tamaño.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las actividades que hacen por las noches y en generar es un muy buen servicio
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exiting expectations

Very nice , clean and good spacious rooms , and very good prices
Stayed 3 nights in Aug 2019
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
El establecimiento estuvo bien, pero la bienvenida fue más que desagradable. Primero hay que decir que es casi imposible encontrar Aca Suites, porque no hay un hotel con este nombre, se encuentra dento de un hotel llamado Tesoro. Además ni la persona de seguridad de la entrada sabia que Aca Suites estaba situada dento de ese hotel, muy mal. Una vez que logramos verificar que si era el hotel Tesoro (porque el portero nos mando por otro lado), llegamos a recepcion donde otra vez no nos querian atender. Nos decian que debiamos de contactar una persona de Aca Suites, que desagradable. Luego llego otra persona que era amable y a lo menos contactaron alguien de Aca Suites. Llegando la encargada, no pudo encontrar nuestra reservacion (yo tenia un correo de CONFIRMACION ya pagado con tarjeta con toda la informacion de expedia.mx). Ni nos atendian nada bien, era una experiencia sumamente desagradable, llegando al hotel y queriendo disfrutar de unas vacaciones y luego nadie nos queria atender y cuando nos atendieron finalmente nos querian dar una habitacion inferior a lo que habiamos reservado y pagado. En total perdimos aprox. 2 horas para poder ingresar a nuestra habitacion y perdimos con ellos medio dia de vacaciones. En final nos dieron un departamento superior a lo que reservamos, pero en ningun momento nadie se disculpo o nos queria atender bien. El resto de la estancia estuvo muy agradable y el depto. estuvo muy bien.
Stayed 3 nights in May 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much cucarachas and the staff in the pool area was so unfriendly I don’t go back there never ever 😡
Stayed 5 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Que pidan depósito para las toallas.Por lo demás, todo muy bien
Stayed 3 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid like the plague.

It took 2 hours to actually find anyone who was working for this hotel. They had no record of my reservation.
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Barely acceptable

Suite was dilapidated. Lots of use showed, several lights did not work, doors did not close.
Stayed 5 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Great service , Great room!

I had made reservations through Hotels.com for 2 seperate rooms as we were meeting another couple from Seattle. Our friends were snowed in but managed to make it to the airport in Seattle only to find that their flight was cancelled due to snow.They ended up cancelling their vacation!. This of course meant that we lost 7 days rent due to the no late cancellation policy (hotels.com). Aca Duites was VERY helpfull in rapidly finding a replacement tenent and along with the condo owner, refunded a large share of the costs. Apparently Aca Suites is a management company that handles various condos for their owners..Excellent service and big thanks to Marco Antonio at Aca!!
Stayed 6 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limpieza, servicio,atención buen personal y muy buen trato
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Increíbles instalaciones
Stayed 2 nights in Aug 2018
Verified review

6/10 Okay

Disliked: Staff & service, room comfort
No buena la reservación no es directo con el hotel causa nervio
Stayed 3 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Ocupamos una suite para 7 personas. Nos fue muy bien. Solo algunos detalles que pueden mejorar, por ejemplo: 1) Las puerto de los cuartos no se podían cerrar con seguro. 2) Un joven que atendía el super del hotel se porto muy descortés. A favor podemos destacar: 1) Instalaciones muy limpias 2) Alberca grande bonita y limpia 3) Salvavidas muy amables y siempre a la vista 4) Comida muy sabrosa
Stayed 4 nights in Jul 2018

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