Compare Spa Resorts & Hotels in Hamburg

"Room assigned at check-in had not been cleaned and bed was unmade. Desk staff apologized for inconvenience and immediately assigned substitute room after first inspecting it."

"Everything was amazing. Staff helped alot "

"Yes"

"Website said they had a pool but got there and they said the pool was closed. This should be posted on the website. Room was clean but the bathroom had mold around ceiling above tub/shower"

"Heat and AC didn’t work!"

"The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness. My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice. I hope the new owner can restore he grand facade and shine to this facility. E"